Personal Independence Payment (PIP)

Hi - I had an assessment appt for 1 pm today, I took a cab as not very mobile, mental health not too good.. Unfortunately the cab driver dropped at wrong place, and drove off.. Very difficult place to find ( asked numerous people were guided wrong ) Eventually reached the assessment center 23 minutes late!!.. As front was open, went in expecting a reception, where I could explain my self.. No one in Reception, rang a bell for someone’s attention.. Waited 15 mins, and than someone opened the door .. Very unhelpful.. saying I’m late and can’t be seen, and they have already sent my form back electronically saying did not attend.. No amount of explanation helped.. Was told to ring on Friday dwp and explain or May have to re-apply!!! 

It is located almost at the end of a oneway system, on the right hand side, just behind Reeves Corner opposite a very old looking building. There is a bus stop about 160m away just round the corner and a tram stop about 300m away on Church Street, even those have their one way system so it will depend on which direction you are coming from.
The map they provided showed the incorrect location as being the next building rather than 1d. The door is directly onto the street and the sign is easy to miss as there are bushes and you have to look out for the sign PFAS or Courtyard House rather than Synergy Centre. The building is setback slightly from the road. There is wall and a vehicle entrance that goes through the building next to the entrance.