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Free ESA, PIP and DLA Updates

With over 140,000 subscribers our fortnightly updates bulletin is the UK's leading source of benefits news. Get the facts about what's changing, how it affects you and how to prepare.   Get your free benefits updates now.

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Thank you to all


“at last my very long journey( nearly 2 years) through the pip process came to an end with a victory… standard rate for 3 years, was in shock when reading it now back down to earth” 



Jobcentre Plus Managers Update was replaced in autumn 2009 by the Weekly Brief.
Delivery of Performance
New jobsearch support for newly unemployed
Employer subsidy
Recruitment agency standards
Free Childcare for Training and Learning into work
Improving Disability Employment and Adviser Services
Changes to Income Support for lone parents
Withdrawal of Child Benefit Online
Psychological therapies
Updates to the way people report changes of circumstances
Delivery of Performance
Response to the economic downturn
CSA staff join Jobcentre Plus
The Periodicity and Payday project
Changes to Income Support for lone parents
Housing Benefit Information Flows Programme
Dealing with the Compensation Recovery Unit
Targets – current performance
Information security campaign internal communication campaign – ‘I will do my bit’
Lean Development Centres
National Benefit Fraud Hotline
Prince’s Trust programmes and benefits payments reminder
Staff attendance
Targets – Current performance
Child Maintenance Redesign
Working with mentally ill customers event
Changes to Income Support for lone parents
Recruitment agency partnerships
November 2008 Jobcentre Plus Managers Update
The November edition includes information on:
Identity cards for foreign nationals
Lone Parent Obligations changes

October 2008 Jobcentre Plus Managers Update
The October edition includes information on:
Child Maintenance redesign
National Minimum Wage increases
In and Out of Work
Community Care Grants
New rules for volunteers
New scheme for diffuse mesothelioma sufferers
ESA launches
Lone Parent Obligations changes
Atos Healthcare problems

September 2008 Jobcentre Plus Managers Update
The September edition includes information on:
Security - memory sticks
Lone Parent Obligations
Gainers’ Exercise
Cold Weather Payments
Energy Efficiency Employment Initiative
Community Care Grants
In and Out of Work Pilots
Better Off In Work Credit Pilot
New Identity Cards for foreign nationals

August 2008 Jobcentre Plus Managers Update
The August edition includes information on:
New drive to encourage customers paid by cheque to change to direct payment.
Helping customers with specific communication barriers
Lone Parent Obligations

July 2008 Jobcentre Plus Managers Update
The July edition includes information on:
Welfare reform green paper
Carers strategy
On the fiddle

June 2008 Jobcentre Plus Managers Update
The June edition includes information on:
JSA rapid reclaim
Local Employment Partnerships
Integrated Employment and Skills: mandatory training for JSA claimants
Child poverty and lone parents
On the fiddle

May 2008 Jobcentre Plus Managers Update
The May edition includes information on:
DLA: closure of Edinburgh DBC

April 2008 Jobcentre Plus Managers Update
The April edition includes information on:
Child poverty
New Deal for young people
Home visit spot checks on IB claimants

March 2008 Jobcentre Plus Managers Update
The March edition includes information on:
Child maintenance redesign
Child poverty services and WFIs
Help for 16/17 year olds

February 2008 Jobcentre Plus Managers Update
The February edition includes information on:
Employ ability – a national campaign to encourage employers to view people with disabilities more positively.
Jobseeker’s Regime and flexible New Deal Project

January 2008 Jobcentre Plus Managers Update
The January edition includes information on:
New services for lone parents
Employment and support allowance
Voice risk analysis (lie detectors)
Moving HMRC enquiry centres into Jobcentres
December 2007 Jobcentre Plus Managers Update
The December edition includes information on:
Referring Jobcentre Plus staff to atos Healthcare after 8 days off sick in a year
Provider led Pathways to work
Employment and support allowance
Centralisation of switchboard services for Jobcentres
November 2007 Jobcentre Plus Managers Update
The November edition includes information on:
Pathways to work
Pre budget report
October 2007 Jobcentre Plus Managers Update
The October edition includes information on:
Debt management
Local employment partnerships
Starting work is not a reportable change of circumstances for DLA
September 2007 Jobcentre Plus Managers Update
The September edition includes information on:
Massive rise in crisis loan applications
Young person’s bridging allowance
Habitual residence test
August 2007 Jobcentre Plus Managers Update
The August edition includes information on:
Joint claims extension
Employability skills programme
Father Christmas vacancies
July 2007 Jobcentre Plus Managers Update
The July edition includes information on:
Local employment partnerships
Now lets talk money campaign
June 2007 Jobcentre Plus Managers Update
The June edition includes information on:
£18 to call Jobcentre Plus
Six point plan to improve handling of crisi loan applications
May 2007 Jobcentre Plus Managers Update
The May edition includes information on:
Pathways to work
New Deal 25 plus
April 2007 JobCentre Plus Managers Update
The April edition includes:
5 more Benefits Delivery Centres go live, bring the total to 41 out of a planned 77.
Provider led Pathways to go live on 3 December 2007. Invitation to tender has been re-issued. Successful bidders to be informed 2 July, contracts to be awarded 3 September.
March 2007 JobCentre Plus Managers Update
The March edition includes:
Failure to meet Job Outcome Targets and Employer Outcome Targets.
National social care campaign to encourage more people to take jobs in this area.
Ministers keen to promote housing benefit and council tax benefit as in-work benefits.
February 2007 JobCentre Plus Managers Update
The February edition includes:
3 more Benefit processing centres go live
Security notes: mobile phones and voicemails vulnerable to interception.
Jobcentre Plus diversity challenge
Phase 1 of Provider led Pathways roll out put back to end of 2007 because of need to deal with expected increase in volumes of referrals when Employment Support Allowance is introduced in 2008.
New internet based telephone service starts to be rolled-out.
JC+ and Randstad Inhouse Services to work closely to help fill lower end of the skills spectrum jobs in companies such as Argos, Boots, Cadburys, Samsung and Walkers.
January 2007 JobCentre Plus Managers Update
The January edition includes:
Rollout of new 0800 numbers
Contact centre improved performance
DWP error reduction strategy: 'Something to declare' campaign.
Suspension of planned migration of income support and income-based JSA claimants with children onto child tax credit.
Jobcentre Plus Pathways to work roll-out completed.
December 2006 JobCentre Plus Managers Update
The December edition includes:
More Benefit Delivery Centres go live.
Jobcentre Plus led Pathways rolled out in 5 more areas.
November 2006 JobCentre Plus Managers Update
The November edition includes:
Jobcentre Plus led Pathways rolled out in 3 more areas.
Condition Management Programme presentations held for prospective Provider led Pathways.
October 2006 JobCentre Plus Managers Update
This month's edition has information about:
Expenses for volunteers: changes to the policy relating to volunteer lunches.
A new intranet site highlighting services available from the Voluntary and Community sector. The site aims to encourage partnership working between JC+ and local voluntary and community groups.
Mandatory training for JC+ staff in diversity and equality.
September 2006 Jobcentre Plus Managers' Update
The September edition includes:
A reminder to managers that they should make their teams aware that they cannot refuse clerical [paper] claims and that customers remain free to decide how they wish to make a claim. If your agency is having trouble with a local office saying that all claims should be made by phone, fax them a copy of page 3 of the update and ask them to explain why the manager's not doing their job.
An admission that the 'JobCentre plus change portfolio has been too big to manage' for some time. The update sets out which projects are to be concentrated on in the future.
Information on the 'Trailblazer' project for improving JC+ services, including fortnightly jobsearch reviews.
Information on the Jobs Warehouse which allows approved recruitment agencies and large employers to bulk upload jobs directly to the JC+ database.
News of the transfer of work from Newcastle Disability Benefits Centre. The bad news for people living in the Northumberland and Tyne and Wear area (postcodes NE, SR and TD) is that their claims will now be assessed by Bootle. This means that in future they will be subject to the computerised DLA assessment system being piloted there. (
August 2006 Jobcentre Plus Managers' Update
The August edition includes:
Information on 7 'quick wins' being introduced to improve service to customers, including the national introduction of JSA, IS and IB rapid reclaim.
The announcement of the introduction of an Adult Learning Option providing opportunities for claimants with low skills levels to study for a qualification whilst receiving financial support and retaining underlying benefits entitlement. The scheme is restricted to certain named areas of the country.
News of Peterborough, Sheffield and Makerfield Benefits Delivery Centres going live.
Information on monitoring of the JSA interventions regime
Information on tackling official error including earlier alerts for the expiry of medical certificates and a mandatory review of severe disability premium entitlement on a change of address notification.
Warning of delay to the introduction of a new computerised Business Control System due to the large number of system errors, which EDS has said it will fix at no cost to the DWP.
July 2006 Jobcentre Plus Managers' Update
The July edition includes:

A reminder to manager that they should tell staff that 'Work is not a reportable relevant change of circumstances for DLA . . . '. This is somewhat undermined by the further information that 'A DLA customer starting or returning to work may indicate a change to the customers care or mobility needs'.
News that all DWP staff are to get new computers, new flat screen monitors and new phones. Within 18 months all DWP communications will be via Voice over IP - i.e. internet phones. So you can look forward to a plummeting in the quality of telephone calls. Some staff will also be able to use a 'follow me' system for calls, meaning that they will be able to fail to answer calls not just from their own phone but from other people's phones too.
News of a new telephone interpreting system and a reminder that customers should never be told to obtain an interpreter or to bring one with them unless they wish to: JC+ should provide all necessary interpreting services.



PIP mandatory reconsideration and JSA sanction success
“First want to say thank you to you all. I could not and indeed would not have done it without your factual, helpful and prompt replies. I did chase my MP and received a reply from them almost by return with an apology from DWP…Today I got a large back pay and standard rate care award and enhanced level mobility unchanged.

   PIP reconsideration success
“After reading my support letter as well as my report they have decided to award me the extra 2 points giving me a total of 12 for the Enhanced care on daily living component. It is with only reading this great web site, that give great advice that I decided to pursue this further. Once again thanks for all your valuable support and advice.”



DLA to PIP success
“…pleased and relieved that they recognised my needs…Thank you so much for producing the guides, they are so helpful and made me feel supported, even though I was still very stressed throughout the whole process.”




PIP success
“Hello, I had the letter a few days ago…I'm happy that I have good news. I got awarded the standard rate of daily living, no mobility. From March 2014 till Feb 2017. That's a result I never expected to receive. It should help me with my health a lot…I used the guide from Benefits and Work, and had magnificant help from other people. I'm very grateful to everyone here. Thank you.”

PIP result
“Partner had a result for PIP without a face-face...Standard Daily (Living)…Again the guides etc on here had a massive part in this result.. Thanks”

PIP decision – success!
“I would just like to thank you and your site for helping me through my pip claim! I have been awarded enhanced rate care and enhanced rate mobility I feel so relieved I could cry! Many thanks for all your help!”

PIP awarded
“I have received a decision from DWP and have been awarded Higher Rate [Daily Living] and Lower Rate [Mobility]. Thank you to all at B&W for the quality and accuracy of all your advice and information.”

PIP success
“The dreaded brown envelope dropped on the mat this morning. I have been awarded enhanced rate for care and standard rate for mobility…Thank you so much for your excellent guides and patient support...”

PIP enhanced rates awarded
“Many thanks for your excellent web site and help I've received...Received a decision yesterday and it was for the enhanced rate for both components. I can't thank you enough for the help and support.”

PIP enhanced daily living and mobility
“I also wanted to thank you for this website as it helped me be aware on the assessment and also helped me with ESA support group Tribunal last year. I have just received notification that I have been awarded enhanced PIP for living and mobility. I know I wouldn't have got this result without your guides so would like to thank you very much for providing this website. Now I can get a blue badge, create parking in my garden and hopefully leave my house more than 6 times a year! I will also be able to get someone to go shopping with me (only been shopping once this year) so the difference this will make is amazing. Thank you so much.”

 PIP enhanced mobility and daily living
“Letter arrived Saturday, awarded mobility and daily living at enhanced rates. Would like to thank all those involved with this site for their knowledge and help.”

PIP enhanced care and mobility
“A few days ago the brown envelope dropped through the letterbox, and I am very relieved and pleased to report that my husband has been awarded enhanced care and mobility for 3 years.
I cannot explain how we both felt in fact we were quite dazed. I cannot believe it is all over for at least 3 years…The site is worth every penny of your membership fee, and I , as before will keep up my membership, even though, we have been successful this time, I may need their help along the way again…I am so grateful to you all for your wonderful informative site and cannot thank you enough for your help.”

 PIP Success
“I have been awarded Standard care and standard mobility for 3 years, to be reassessed in November 2016! I'm so chuffed and relieved. I can finally sleep at night and feel like a massive weight has been lifted! Thank you to this forum and it's members for the help and support.” 

PIP success
“Huge, huge thank you…Well ive been crying with relief for an hour now, Thank you so much for your brilliant website and knowledge, I had my PIP decision today…low rate care and High rate Mobility. I can't thank you enough. Wonderful, just wonderful”

 PIP been awarded at last!
“…got my letter on Saturday from the DWP…I have been given enhanced daily living component…my husband and I would like to thank you for your excellent guides that helped us at the medical and gain the money. The best subs I have ever spent Thank from the bottom of my heart.”


Finally - PIP awarded
“I have received the brown envelope today and finally contains good news, I have been awarded the daily living component, and the mobility component of personal independence payment .I am soo happyyy Thank you sooo much BW for all your support and help and good luck to everyone.”

PIP Success
“… i have just come of the phone to the dwp decision maker who rang me …to inform me i had been awarded enhanced pip and mobility and i would receive backpay to the date i originally applied and he also apologised for the long wait…thanks to B & W for all the guides and help”




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