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ESA Guide Error

If you have a hearing or visual impairment and used our physical ESA claims guide from January 28th of this year onwards, we need to let you know about an error in relation to the ‘Other people communicating with you’ activity.

The guide wrongly stated that you need to have problems with both vision and hearing in order to score points – it should have said that if you have problems with either you may score points. 

We’ve now corrected the guide and you can download the amended chapter in .pdf format whether or not you are currently a member.  (Please right click and choose 'Save as' if you have problems opening this file online).

Many thanks to the member of the Benefits and Work community who alerted us to this error and our sincere apologies for having made it.