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TOPIC: PIP claim and evidence

PIP claim and evidence 3 months 3 weeks ago #177836

I have a phobia of medical people too so I was really hoping they would do a paper based assessment, with telephone call for queries

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PIP claim and evidence 3 months 3 weeks ago #177839

Cruella wrote: Hi, I received a letter from ATOS today saying I can have a home visit and also three letters all saying they were writing to people involved in my care for supporting evidence. I know I should be grateful for the offer of a home visit but I don't feel I can cope with one. Firstly I am not able to talk face to face to anyone about my personal problems, secondly I have a contamination phobia and am terrified of the assessor bringing germs into my home. The lady on the phone said it is because of the mobility part of the claim that someone has to see me face to face. Can I say at this stage to forget the mobility part and maybe then they can do a paper based claim for the rest?


I'm afraid I don't see how this would work, ATOS (and Capita) are contracted to make recommendations on the claimants Daily Living and Mobility needs, if they can't make a recommendation on the information available then they have to carry out a face to face assessment.

You can try involving your MP they may be able to push through a paper assessment, it could also depend on the information that they receive from the doctors they are contacting.

Contacting your MP

Gordon

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Nothing on this board constitutes legal advice - always consult a professional about specific problems

PIP claim and evidence 3 months 3 weeks ago #177846

Thank you, can I ask them which doctors they are contacting. Regarding the GP, will they only speak to the one I put down on the form?

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PIP claim and evidence 3 months 3 weeks ago #177847

Cruella wrote: Thank you, can I ask them which doctors they are contacting. Regarding the GP, will they only speak to the one I put down on the form?


They'll only contact doctors that you named on your claim form, be aware that not all doctors are willing to provide support for a benefit claim, it's usually only GP's that receive payment for doing so.

Gordon

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Nothing on this board constitutes legal advice - always consult a professional about specific problems

PIP claim and evidence 3 months 3 weeks ago #177855

Thank you, I have found out they are contacting three of my named health professionals. I spoke with a customer service lady at ATOS because all three of these health professionals have already written letters that I sent in with my claim form. Initially the customer service lady could not see these in my file but then she discovered them. I asked her if it was possible that the ATOS health professional who had written to my three named health professionals asking for supporting evidence had omitted to see the letters from my health professionals that I supplied with the application form. She said no because they are very thorough. But it all seems a bit strange.

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PIP claim and evidence 3 months 3 weeks ago #178014

Hi, it does rather seem that my evidence was overlooked by the ATOS assessor initially (three different customer service ATOS people could not see it on my file until I pressed them and then they discovered it). They sent messages to the assessor saying that I had provided extensive evidence and now I have been informed that they have completed and sent off to the DWP a paper based report. This is good but because they apparently did not see my evidence originally, they sent out letters to my care providers asking for supporting evidence. The guy from ATOS said that they do not really need this now because the paper based report has been done using all the evidence I sent which included letters and statement of fact from my care providers. but the replies they get will be looked at by ATOS and checked that my ATOS report should stay the same. Should I do anything because my 3 care providers who have already supplied letters and statement of fact are going to be requested to do so again (unnecessarily it seems)? Also all the GP info I selected to send in included all accurate favourable evidence and I am concerned something that may go against my case may be sent by the GP eg test results that showed no damage although I had problems, although a follow up letter says the tests are not 100 percent accurate. I did not supply either of these but a GP may forward the first but not the second letter. Should I contact he GP at all on monday ?

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