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TOPIC: New PIP Claim

New PIP Claim 4 months 1 week ago #164572

Hi, yes, we did write to the MP but have not had a reply. He is not very helpful and have written before and never had a reply.

Don't really know where to go from here. Any suggestions?
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New PIP Claim 4 months 1 week ago #164595

  • Gordon
  • OFFLINE
  • Forum Moderator
Beechesgirl wrote:
Hi, yes, we did write to the MP but have not had a reply. He is not very helpful and have written before and never had a reply.

Don't really know where to go from here. Any suggestions?

I would try and get face to face advice if your are capable, do an internet search for "welfare advice" with your postcode, town or county. In addition to asking for help in getting a paper copy of the form, I would also ask about making a complaint under the Equality Act.

Failing that I would write again to the DWP about your complaint, you can try making a complaint to the Independent Case Examiner but I don't know how they deal with the complete failure to respond to a complaint.

With regard the practical side and I realise it defeats the situation you are in, but is there any way you can try making the phone call?

Gorodn
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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New PIP Claim 4 months 1 week ago #164652

  • R_
  • NOW ONLINE
If you're physically able to get to a job centre you could ask to see the disability advisor and ask them to make a phone call for you as a reasonable adjustment under the Equality Act. You could fill in the sample form from the gov.uk website and take that along asking them to either complete the whole process over the phone for you using your answers or request the form again. They've helped me in the past making calls for other issues. I would hope that they would be able to fight through the bureaucracy and insist that the form, which should be available, be sent out to you. They won't want to spend the time doing the whole process so they'll have an incentive to arrange for the form to be sent to you.

I'm planning to complain myself as ignoring letters/requests seems to be their default position and is very frustrating.
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New PIP Claim 4 months 1 week ago #164658

Just a warning re the advice given by R, above. You should first make an appointment if you wish to attend the Job Centre as otherwise the security guards might not even let you into the building!
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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New PIP Claim 4 months 3 days ago #165078

Thanks for the advice. My sister is not in a position to go to the jobcentre or to sit on a telephone for any length of time.

We have had an acknowledgement from the MP who will respond more formally shortly, we hope.

It seems a crazy system that people who need help are being completely denied that help and the DWP have the power to just refuse to respond to a formal complaint and refuse to allow someone to make a claim unless it is done by their preferred route. There must be some way to break through the red tape of what is a very broken system.
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New PIP Claim 4 months 2 days ago #165168

Just a quick update....my sister heard from her MP this morning and he is now taking up her case with the DWP for her.....he said that they are being very obstructive by not dealing with her request for a clerical claim form and have obviously caused further distress.

Hoping this will get things moving.
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The following user(s) said Thank You: Gordon, Mrs Hurtyback
Moderators: bro58, Gordon, Mrs Hurtyback, shelam
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