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TOPIC: Capita - spiteful - or incompetent ?

Capita - spiteful - or incompetent ? 1 week 1 day ago #175181

Submitted my wifes form a couple of weeks ago. In both the mobility sections and personal statement it was explained how difficult travel is, plus a note that due to fatigue and toilet needs my wife is not usually up before 10am. Hence both she and I suggested and requested a home assessment if a face to face was needed.

Come today is an invitation to an assessment at 8:10 am at a city centre location.

It's probably a reflection of stress or anxiety, but this seems so designed to be upsetting, it an only be due to spite.

I realise this isn't really a query (have already asked, and will get GPs recommendation next week). But it is a hammer blow to the stomach. And I am healthy. It reduced my wife to tears for most of the rest of the morning.
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Capita - spiteful - or incompetent ? 1 week 1 day ago #175199

I understand that this can be very distressing. However, the first appointment is generated by computer withy no reference to the claim form, so this happens often.

The claimant is allowed to change the appointment once without penalty. It is worth having a diary handy when you ring up so that you can be certain that any other appointment made will be suitable.
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Last Edit: 1 week 1 day ago by Mrs Hurtyback.
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The following user(s) said Thank You: MSHusband

Capita - spiteful - or incompetent ? 1 week 1 day ago #175258

Thanks for that, although the form clearly states "We have looked at your application" ?

I am also a little :huh: about the appointment time. Never in the history of ever (and I am 50) has any official appointment been at 08:10am. Except this one.

In another twist, we received another letter from Capita, dated a day before the one we got yesterday, telling us they were handling my wifes case. However, they forgot the word "badly".
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Capita - spiteful - or incompetent ? 3 days 39 minutes ago #175719

Just a quick confirmation ...

assuming our GP is willing to write a letter to the effect that travelling to the F2F would be detrimental to the patients well being (fatigue, physical discomfort, risk of incontinence) what is the best way to communicate this back to Capita ?

Is it to just write a note to the address (plus phone call ?) - or is there a best-of-breed method ?

Since the PIP form was submitted, my wife has received a fresh letter (dated 1/12/2016) which restates the level of disability from a neurosurgeon.
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Capita - spiteful - or incompetent ? 2 days 22 hours ago #175734

  • Gordon
  • NOW ONLINE
  • Forum Moderator
MSHusband

The GP needs to write a letter to Capita explaining why she cannot attend at their offices.

There's no template for this as each case will be specific to the claimant.

Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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The following user(s) said Thank You: MSHusband
Moderators: bro58, Gordon, Mrs Hurtyback, shelam
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