Capita - spiteful - or incompetent ?

Submitted my wifes form a couple of weeks ago. In both the mobility sections and personal statement it was explained how difficult travel is, plus a note that due to fatigue and toilet needs my wife is not usually up before 10am. Hence both she and I suggested and requested a home assessment if a face to face was needed.

Come today is an invitation to an assessment at 8:10 am at a city centre location.

It's probably a reflection of stress or anxiety, but this seems so designed to be upsetting, it an only be due to spite.

I realise this isn't really a query (have already asked, and will get GPs recommendation next week). But it is a hammer blow to the stomach. And I am healthy. It reduced my wife to tears for most of the rest of the morning.

I understand that this can be very distressing. However, the first appointment is generated by computer withy no reference to the claim form, so this happens often.

The claimant is allowed to change the appointment once without penalty. It is worth having a diary handy when you ring up so that you can be certain that any other appointment made will be suitable.

Thanks for that, although the form clearly states "We have looked at your application" ?

I am also a little about the appointment time. Never in the history of ever (and I am 50) has any official appointment been at 08:10am. Except this one.

In another twist, we received another letter from Capita, dated a day before the one we got yesterday, telling us they were handling my wifes case. However, they forgot the word "badly".

Just a quick confirmation ...

assuming our GP is willing to write a letter to the effect that travelling to the F2F would be detrimental to the patients well being (fatigue, physical discomfort, risk of incontinence) what is the best way to communicate this back to Capita ?

Is it to just write a note to the address (plus phone call ?) - or is there a best-of-breed method ?

Since the PIP form was submitted, my wife has received a fresh letter (dated 1/12/2016) which restates the level of disability from a neurosurgeon.

Well, doctor consulted. They felt it would not be correct to state my wife could NOT attend an assessment, but wrote a note pointing out it would be fatiguing and also not allow any assessment to appreciate the support requried in the home environment which PIP covers.

3 printed copies were sent to the address on the SAE, the decision maker, and the assessment centre, as well as an email.

The email was received Wednesday, and yesterday we had a call acknowledging that, but telling us that the DWP (decision maker) is where the letter has to go. When I replied we had sent a copy there, I was advised to phone every day to ensure it was received (?).

So first call was today, and not yet scanned in ....