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fuming and confused

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7 years 1 month ago #181456 by val
fuming and confused was created by val
:( :( :( im so angry and upset I don't know what to do or who to talk to. I had my ftf for pip on 24th jan. ive rung dwp to ask for my interview report on several occasions and each time theve said theve still not got the report back yet. Saturday I got a letter from pip asking for my original birth cert so they can proceed with my pip claim. today I rang dwp again to see if they had the report back yet, they said no and that it was unusual why they hadn't and also they didn't know why I had to send the birth cert back. I then rang capita who did my report and they dropped the bombshell that I would have to have ANOTHER medical !!!!! because they didn't have enough imformation but they didn't know why, my interview was for overe 2 hours, ive sent them all my letters from mental health and doctors and medication copys. capital couldn't tell me when I would have my next medical or why I had to send my birth cert either. I feel like I'm going mad because neither dwp or capita know anything and I don't know who to speak to.

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7 years 1 month ago #181477 by Gordon
Replied by Gordon on topic fuming and confused
Vall

Unfortunately, until the DWP receive an assessment report from Capita your claim cannot progress.

I would make a formal complaint to Capita, it may give you leverage to push for a home assessment.

www.capita-pip.co.uk/en/complaints.html

and I would involve your MP

Contacting your MP

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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7 years 1 month ago #181654 by val
Replied by val on topic fuming and confused
thankyou for the reply. also is it normal to have to have another medical when ive already had one 3 weeks ago, its that that I carnt understand. because the lady was with me for over 2 hours in my ftf. also should I wait to complain after it all been sorted

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7 years 1 month ago #181688 by Gordon
Replied by Gordon on topic fuming and confused

val wrote: thankyou for the reply. also is it normal to have to have another medical when ive already had one 3 weeks ago, its that that I carnt understand. because the lady was with me for over 2 hours in my ftf. also should I wait to complain after it all been sorted


It's unusual, in fact very rare, my best guess is that either the report was incomplete or it failed audit and was considered unfit for purpose. I'm afraid your claim cannot progress until Capita submit a complete assessment report to the DWP, so you really have no choice but to attend, but as I said previously you do now have leverage on them to push for a home assessment.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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7 years 1 month ago #181704 by val
Replied by val on topic fuming and confused
is it best to complain after its all been done or before I have my ftf

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7 years 1 month ago #181712 by Gordon
Replied by Gordon on topic fuming and confused

val wrote: is it best to complain after its all been done or before I have my ftf


Making the complaint now gives you leverage that you will not have after the f2f is done, but I want to emphasise that these have to be your decisions as to whether you pursue them.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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