PIP facee to face assessment at home.

Hi I contacted capita on the morning of my assessment to inform them I would be recording. They told me I needed to give prior notice. I told them that was what I was doing. I was told I needed to give a min of 24hrs notice as the assessor would need to bring paperwork to be signed. They said this is on the letter they provide about the assessment but it's not! The lady in customer service then made a false call to the assessor and said she didn't answer. When the assessors!!! Yes that's right there were two arrived they both said no one had contacted them. So I was unable to record my assessment not happy!!!

Hi Karan,

I'm afraid the assessor has to be given prior notice of the claimant's intention to record as they have the right to refuse.