What do do when dwp say will do it but Don't?

On the phone to the dwp to get transfered from jsa to the appeal rate of esa I had to call the dwp something like 10 times each time they give me conflicting answers to my questions. They told me in one call my esa would get set up once I receive a call from them today before midday. but no call back from them left me wondering where I had gone wrong. I had to call them back to see where my call back from them had gone.

In my last phone call to the dwp, the person who dealt with my call one minute confirmed to me that I was still on jsa but later in the same phone call comfirmed I'm on esa. So which one is it Then? A simple question in plain English is not enough to get a clear answer from the dwp

What should I do. Should I write to the dwp to get them transfer me from esa to the appeal rate of esa?

I think the dwp are just to big in size and just like the oversized banks had to be cut down in to smaller units placed directly in local major towns and cities . This use of massive call centres doesn't work very well as one hand doesn't know what the other hand is doing.


Bring everything down to a local level town by town where dwp departments know and work with each other to get things done properly instead of having everything speak out all over the place. It's no wonder I can't get a clear answer from the dwp. They are unable to organise correctly in there current setup.