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Missed medical, payments stopped
- Dm
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6 years 9 months ago #193472 by Dm
Missed medical, payments stopped was created by Dm
I am in the process of transferring from DLA to PIP. Filled out forms and sent back in time line. Heard nothing. Got a letter from council tax to say no longer eligible as DLA stopped. Rang DWP who checked, said assessment letter was sent out but I didn't attend. I had clearly stated on my PIP form that I was having trouble with post and could someone telephone me for an appointment, this didn't happen. I was then told that my letter to give good reason for non attendance was NOT sent by DWP and this was an error on their part, so the advisor did the for over the phone for me to go to a case manager. This was only 2 days ago, but in the meantime my DLA has been stopped and I was told it would not be re-instated until after the assessment. This could take a few weeks. Can they do this? I didn't receive the assessment letter and had stated I would need a phone call, then it was their mistake for not sending out the good reason letter! It doesn't seem fair. Can someone help answer this? Thanks
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6 years 9 months ago #193521 by Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic Missed medical, payments stopped
Dm
Unfortunately the people who deal with appointments will not have had sight of your PIP2 form and they are also legally required to inform the claimant of an appointment in writing, so they don't usually call.
You will have to request a Mandatory Reconsideration of the Decision to close your DLA claim. This needs to be in writing to the DWP office that was dealing with your claim.
In the interim you need to make a Subject Access Request to ATOS for the following;
1. A copy of the missing invitation letter.
2. A copy of your computer record showing the address that they have on file for you.
3. Proof that the letter was posted by ATOS and when.
You can write a letter to the Assessment Provider headed "Subject Access Request", you can find the address from the following.
Capita PIP Contact
www.capita-pip.co.uk/contact-us.aspx
ATOS PIP Contact
www.mypipassessment.co.uk/contact-us/
You say that you are having problems with your mail, has this been documented by Royal Mail?
Gordon
Unfortunately the people who deal with appointments will not have had sight of your PIP2 form and they are also legally required to inform the claimant of an appointment in writing, so they don't usually call.
You will have to request a Mandatory Reconsideration of the Decision to close your DLA claim. This needs to be in writing to the DWP office that was dealing with your claim.
In the interim you need to make a Subject Access Request to ATOS for the following;
1. A copy of the missing invitation letter.
2. A copy of your computer record showing the address that they have on file for you.
3. Proof that the letter was posted by ATOS and when.
You can write a letter to the Assessment Provider headed "Subject Access Request", you can find the address from the following.
Capita PIP Contact
www.capita-pip.co.uk/contact-us.aspx
ATOS PIP Contact
www.mypipassessment.co.uk/contact-us/
You say that you are having problems with your mail, has this been documented by Royal Mail?
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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