PIP1 not returned; PIP2 form ?shortened deadline

Hello, this time seeking help for my sister's DLA to PIP claim. They (partner) phoned to make the claim on September 4th. In your guide it says "Once you have completed the telephone interview you will be sent a copy of the completed form to check, sign and return."

1)She has not received this form to sign. Has the procedure changed and if not, what should they do about this?

2)However, today they have received a PIP1003 form which stated that the date the form must be back is October 4th, which is only three weeks. They were told during the phonecall that the four weeks dates from the phonecall but it might take two weeks for the form to be sent out. This surely can't be correct? I can't find anything in your own guide, but CAB says "You must send back the form within 1 month of the date on the letter from the DWP that comes with your claim form. The actual deadline will be on the letter too."

What exactly are therules for time limits and PIP1 forms?

Many thanks

Hello Gordon...

So, where it says on the DWP page "You must send back the form within 1 month of the date on the letter from the DWP that comes with your claim form. The actual deadline will be on the letter too.", this isn't actually correct, because they aren't giving people a full month from the date on the letter or they're sending them out late?

Also, I downloaded a copy of the PIP2 form from the DWP site. My sister requested a large print version and received PIP3001 which I presumed was the same form but they are saying that it's a different form from the one I downloaded. Would this be correct? If it's a new form, I presume that your April guide covers it anyway? DWP not updating their pages fast enough with new versions of forms, perhaps?

Sorry to have to keep asking but I'm doing this by phone with them so can't actually see what they've got so am having to try and keep up 'at a distance'. Helping someone else do this is just as nerve-wracking and tiring as doing one's own forms - just in a different way.

Many thanks

Gordon wrote: There is no downloadable version of the PIP2, just a sample copy

That's what I was saying - that the sample copy isn't PIP3001. This is something it would be useful to flag up somewhere prominently. It's a waste of time looking at the sample copy to prepare oneself only to receive a different form to fill in. I did track down (with great difficulty) a copy of PIP3001 and it's not the same form.

It's causing chaos here because my sister's helper now thinks your guidelines are obsolete as well!