DWP screwup as usual

I just got a letter this morning so I thought I would share this with you. The inability of DWP to be human beings nearly put me over the edge. Bear with me:
I had higher rate motability and lower rate care component for life. Carers in morning and night. I have an excellent pain consultant at my local hospital and after years of misery he decided to look at things in a different way. I was in motorcycle accident and broke my spine in 3 places, my femur in1 place and shoulder is a meccano set. He started doing caudal injections into my spine and freezing the nerves and this is the first time in years anything worked. By law, I have to inform DWP if there is any change in my condition. There was, I could now walk more than 50 mtrs, but less than 200mtrs. I immediately informed DWP (I'm Scottish, I could have sat back and lived on another 2 years, they are so far behind, buts that's not me). On the phone the guy I was speaking to thanked me for my honesty. Forms came out, filled in sent back then nothing for weeks until 17th September,. "We now have enough information to make a decision". Nothing till today 3rd October when I learned through a third party "Mobility" that I had been refused enhanced rate mobility and to return my car by 19th December. I mean is that just horrendous or not. They contacted mobility before they even contacted me. Didn't help my mental health and PTSD. I'm just disgusted with them. Sorry its a long post, but I could not make it shorter.

weeb

Thank you for responding Gordon. I appreciate what you have explained. They are inhuman, do you know my face to face was done by a young girl and I asked about her experience with mental health and PTSD. She replied "I am a nurse of 7 years experience and did not respond to my questions about her ability to even get into my problems from the Falklands war, Bosnia and Burkino Faso. Complete paper exercise. I'm raging about the whole fiasco, so I better wind my neck in and look at other problems similar people are having rather than rant off. Thanks bro. Stay frosty.