I received a text confirming success for my Mandatory re-assessment on 31/8/2016. After contacting them 3 times and being told they were unable to see it on the system, I got a letter dated 14/10/2016 saying my case was turned down. I then spoke to a senior assessor who confirmed this change and said it had been a mistake. Has anyone exd this or are they changing the rules to cover a mistale?
David Stobbart wrote: I received a text confirming success for my Mandatory re-assessment on 31/8/2016. After contacting them 3 times and being told they were unable to see it on the system, I got a letter dated 14/10/2016 saying my case was turned down. I then spoke to a senior assessor who confirmed this change and said it had been a mistake. Has anyone exd this or are they changing the rules to cover a mistale?
It should not have happened and you can certainly make a complaint about this, but a text is not counted as official notification of a Decision, the letter is.
