Hi Mandy and Welcome to the forum, you might want to have a look at the following FAQ which explain where everything is
Welcome to Benefits and Work I'm sorry you are going through this, I'm afraid it is not unusual
Have a look at our ESA guide to see what to expect at the face2face assessment.
ESA claims and appeals May I suggest that you bookmark/favourite this on your web browser now so that you can find it easily in future? This will allow you to return with further questions or comments relating to your ESA without having to start a new topic each time. We ask members to keep everything relating to the same claim in one topic as it makes our 'job' very much easier - and I hope you will find it useful too