Mandatory Consideration

Hi Gordon
Can you please advise I requested an MR following a letter dated 27th Feb taking me from SG to WRAG. I requested my assessment which was full of inaccuracies and I had a witness who on reading it was blatantly clear that this report was full of errors and read as if it was about another applicant. I met the deadline for the MR on the 27th March, I received a duplicate letter dated 29th March with the decision.
Yesterday my HB my capped which leaves me with £12 to live and pay my bills.
When I contacted the council they told me I was on too many benefits I am only on ESA and HB they directed me to the DWP.

When I called the DWP they were unsure why I was losing money when I have no means of income.
I enquired where they were with my MR, they advised me that it had not being assigned to anyone. I was previously told not to chase them by Citizens Advice If I didnt chase them when would my MR be reviewed.
I was informed by the case worker that he would call my file and I would be called in 2-3 days.

Please can you advise me what are my rights here or do I have any?
I am at my wits end as this cap is leaving me in dire straits as the assessors comments were I was not fit for work for 18 months. The work coach completed my interview over the phone 40 mins before the planned appointment back in Feb with no contact since. Nor was there any word about work only questions on what doctors I was seeing.

I requested it on the 6th March over the phone followed with paperwork and a detailed letter rec on the 27th March.
I then received a letter dated the 29th March repeating what was on the letter of the 27th Feb. I once again wrote back informing them that I had requested an MR.
The assessor had declared that I had not seen a doctor or any of my specialists for 9 months which was untrue but he refused at the assessment to review any of my paperwork.
If I had not phoned re MR yesterday that paperwork from the 27th March would still be sitting there.