hi again

Sorry if this has been asked before but my daughter sent her eas50 form off about 4 weeks again and she has not heard anything since and as far as she knows our GP has not been contacted and she is worrying. they also still seem to paying her but she has not been able to check her bank today.

Any advice would be good but she also fears if contacting them may upset things. it is case as know news is good at the moment as everytime the post man comes she has a panic attack.

thanks

Sandra

The best advice we can give is for her to contact ATOS, the phone number for her local office, should be on the letter she would have received with her ESA50.

There are numerous reasons why nothing has happened so far, but all would be speculation, without further information.

Gordon

hi
thanks for the quick reply.

would you wait another week or 2 before contacting them? could we email Atos as she is unable to speak to Atos/Dwp because of her mental health. Do you know by any chance there email address?

thank you

Sandra

Sandra

I've not seen any list of ATOS email addresses, but it is unlikely that they would respond to an unsolicited email, due to confidentiality issues.

It may be possible for you to make the call with your daughter, she confirms her identity and that she wants you to handle the call, and then you take over to find out what is going on.

Gordon

ok thanks
have you got a number for Atos as i cant find it on the letter that come her esa50? the only number on there is to find out the jobcentre plus number that deals with your claim.

Sandra wrote:

ok thanks
have you got a number for Atos as i cant find it on the letter that come her esa50? the only number on there is to find out the jobcentre plus number that deals with your claim.

The only number I can find on the ATOS site is 0800 288 8777.

Gordon