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TOPIC: complaint to atos /esa/ contributory/income relate

complaint to atos /esa/ contributory/income relate 8 years 10 months ago #12074

  • Missy1
I have made a complaint to atos about my report, have had my esa re instated whilst waiting for decision on my appeal.

Now I have just had a letter saying that they are witholding payment of my 'CONTRIBUTION BASED ESA'
due to a possible overpayment dating back to a time when they stopped my esa before

I immediately rund ESA to ask about this letter and they told me to ignore it, it would be in result to my esa being dissallowed

I asked her which ESA I was actually on because my pathways to work adviser kept telling me CONTRIBUTION BASED...

yet when I ring up ESA they tell me income related...

I have two seperate letters here from DWP one saying I am on CONTRIBUTION BASED the other saying INCOME RELATED...

Am I the only person that gets absolutely stressed and confused with all of this ............

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Re:complaint to atos /esa/ contributory/income relate 8 years 10 months ago #12081

Sorry I can't offer an answer but no, you're not the only person who is confused by all of it.

Yesterday I got 3 letters all dated the same date from the JCP. One telling me I was going to get contribution based ESA, one telling me I was going to get income based ESA, and one saying I wasn't going to get ESA.

Worse still, the one telling me I wasn't going to get ESA had an amount on that I was going to be paid weekly and the date I was going to be paid from. Where they got this particular amount from I have no idea - complete fiction!

Good luck in sorting it out.

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Re:complaint to atos /esa/ contributory/income relate 8 years 9 months ago #12093

  • Missy1
I just dont get it, I am going to write them and ask themm what I am getting and ask them to out the correcr benefit in full and final writing, will let you know wat happens and try and keep me posted on urs x

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Re:complaint to atos /esa/ contributory/income relate 8 years 9 months ago #12228

For feedback.......I wrote to the manager of the JCP to complain and ask for an explanation.

Three days later I received two more almost identical letters, both dated the same date, one stating I was to get income related ESA, one stating I was to get contrib related ESA.

If it wasn't so frustrating it would be laughable.

I have written again to the manager as per their complaints procedure. I will take it further if I hear nothing within a week.

I did initially try telephoning but the promised returned calls never happened so I'm sticking to letters.

I hope your case is fairing better.

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Re:complaint to atos /esa/ contributory/income relate 8 years 9 months ago #12240

  • Missy1
I actually sent my complaint via email to the the chief exec, they must of handed it down to the district managers office, who have rung me and told me that they will reply in writing in reference to my complaint, I have been reffered to a different pathways to work adviser though, so at least I wont have to deal with my old one, I find this whole situation so stressful. Here is the email address of chief exec you may find that any complaint you send to them will get dealt with official-corre@dwp.gsi.gov.uk

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Re:complaint to atos /esa/ contributory/income rel 8 years 9 months ago #12242

Missy1 wrote:

I actually sent my complaint via email to the the chief exec, they must of handed it down to the district managers office, who have rung me and told me that they will reply in writing in reference to my complaint, I have been reffered to a different pathways to work adviser though, so at least I wont have to deal with my old one, I find this whole situation so stressful. Here is the email address of chief exec you may find that any complaint you send to them will get dealt with official-corre@dwp.gsi.gov.uk


Hi Missy,

If you recall when you asked for advice on who to complain to, I did include an e-mail address in This thread

Glad to hear you now have a new Pathways to Work Adviser, hope they treat you much better :)

Best wishes.

Jim

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