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Telephone ESA assessment query

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blissfulblues
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5 years 3 months ago #253566 by blissfulblues

Telephone ESA assessment query was created by blissfulblues

I helped my brother fill in his ESA form earlier this year and the assessment got delayed due to Covid. He just got a letter in saying he has a telephone assessment on the 27th. What can he expect? Can he ask for this to be recorded? What sort of questions do they ask over the phone?

Normally I attend any of his medicals with him but we live quite far apart and I'm currently in level 4 in Scotland and not allowed to travel outside of the area. I just want to try and help him prepare as much as possible for this. His claim is based on mental health grounds.

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BIS
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5 years 3 months ago #253572 by BIS

Replied by BIS on topic Telephone ESA assessment query

Hi Blissfulblues

Your brother should be able to request a three way telephone call so you could be on his assessment as well.

Do look at the up-to-date information on telephone assessments in our ESA/Guide. The information is on page 117 onwards. www.benefitsandwork.co.uk/help-for-claimants/esa1

You can ask for the phonecall to be recorded might it not actually happen. If your brother has the means he could make a covert recording.

BIS

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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