Help please telephone ass but no form issued

Hi, please can someone help as I'm so confused. My daughter started the process of a pip claim in October. After a few weeks I asked her if she had received her claim form and she told me that DWP explained to her that she wouldn't need to complete one as she gave them enough information over the phone during her initial claim conversation??? I told her to ring again as that doesn't sound right. So after ringing again, it was explained to her that an assessment is being arranged and she will hear very shortly. She now has a telephone assessment for this coming Wednesday but no forms have been completed, I'm very worried as I've never heard of this before. Can anyone please shed some light on this. Should she go ahead with the assessment? Really don't know what to do. Thank you.

Hi again, My daughter went ahead with the telephone assessment as there wasn’t enough time to contact DWP and ask for a form….. AND YES, her claim for pip has been refused. She rung Dwp as soon as she received text to say that they had received assessors report and asked for a copy. They told her that she needed to wait for the decision letter before they could send a copy, my daughter explained that she was entitled to a copy without the decision letter and they agreed to send one. This was obviously just a ploy to get her off the phone because they never did send one, after waiting nearly two weeks, I phoned DWP myself and they agreed to send a copy. Ironically, both the report and decision letter arrived together.. I just have a couple of questions please, you mentioned previously that my daughter could put in a complaint citing that my she was not treated fairly, how do I go about doing this? Also, I most certainly intend on submitting a MR request, do I put the complaint in on tthe request for MR or do I treat them as two separate issues? Another thought that I’m having, do we just scrap the whole thing and reapply from scratch, ensuring that forms are completed and medical evidence supplied?. I would really appreciate any advice . Thanks

Hi Nother/BIS
Isn't it also the case that if an MR and if necessary appeal are done and prove successful, payment will be backdated to the date of claim? So that starting anew will potentially lose many months' worth of money.
Denby