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assesment cancelled 5 mins after start time

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3 years 1 month ago #266783 by melany
we were waiting in the video wait room for the pip assesment when they rang and postponed it .

is that common?
i'm so gutted - so much stress getting ready for it

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3 years 1 month ago #266784 by BIS
Hi Melany

I can't tell you whether it is common for a video assessment because not many people have reported having one - but it does sometimes happen with telephone assessments. Five minutes before is most unfair. You may be too stressed to ask but I would want to know the cause for such a last-minute cancellation. That is most unfair on you.

BIS

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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3 years 1 month ago #266786 by melany
Replied by melany on topic assesment cancelled 5 mins after start time
cheers x

he just said the health care professional wasnt available
i was too speechless to ask much more tbh!

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3 years 1 month ago #266789 by BIS
Hi Melany

That isn't good enough in my view. It's entirely up to you, but you might want to put in a complaint. That's very shabby so close to it happening.

BIS

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: denby

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