Do PiP ever give a negative decision over the phone?

Hi, I had my assessment two weeks ago and couldn’t help but ring in and ask if there was a decision.She was very nice and said there wasn’t,although my case was being looked at at the moment and I should know quite soon.

My question is, if it’s a no would she have told me? I know they can tell people if it’s a yes and the details.But if it’s a no would they still tell you?

I wondered if any one had been told of a decline Pip over the phone?

Thanks

"I wondered if any one had been told of a decline Pip over the phone?"

Hi Lauren

Unfortunately I have been told that I was not entitled to PIP over the phone! I hasten to add though that I subsequently I appealed and was not only awarded PIP but it was awarded "indefinitely!"

This was a few years ago now and before lockdown. Following the face to face assessment I asked the DWP for a copy of the assessor's report - as Gary has recommended you do - and it was very clear to me that if the DWP decision maker followed what the assessor had put in her report then I would be turned down for PIP! I then phoned DWP to ask then if they had made a decision. The person I spoke to - who I have to say was perfectly pleasant - said yes they had. I then asked him if he could tell me and he then started to read from the decision letter I was yet to receive. Even though I was expecting it it was still a shock to hear that I'd been turned down. The person I was speaking to of course was not the PIP decision maker. He was very sympathetic and I got the decision letter no more than a few days after I'd phoned in.

All's well that ends well in my case but it is important that you be aware that you can't conclude that you either have - or haven't - been awarded PIP simply because the person you spoke to hasn't said anything! one way or the other! Remember also that in my case I'd already asked for, and received, a copy of the medical report and that when I phoned the DWP they had already made a decision. Also of course I actually ASKED them if they could tell me the result over the phone, who knows if they would have done so if I hadn't!

All this said though I devoutly hope you will be awarded PIP and also that in the meantime you will ask for the assessment report as recommended by Gary.

Good luck!

Mr B