It is easier to call,You can ask for a Mandatory Reconsideration over the phone. Your claim will be looked at in exactly the same way. It’s much quicker andyou can explain why you think the decision is wrong over the phone, without needing to fill anything in. The phone number to call is at the top of your decision letter.
The above is on the first page of ;"If you disagree with a decision made by the Department for Work and Pensions.Has anyone used this method for a MR and what was the process and outcome like? many thanks.
Whilst it can be easier, especially for those who struggle to communicate with the DWP, I can't agree that requesting an MR by phone is the best to ask the DWP to look at a Decision again.
Requesting by phone means you are placing a call centre operator between you and the Decision Maker, you are reliant on them taking down your concerns accurately and in sufficient detail to make sense to the DM, you will not be able to make detailed arguments, references to your evidence or indeed to provide new evidence as available.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
