I am in receipt of contributory based ESA and I receive a private pension. After several attempts trying to ring the dwp to inform them of an increase in my private pension, I wrote telling them. I have received a letter from them today claiming that I failed to inform them. They were aware of the increase in my private pension even before I was informed by my pension provider and the dwp wrote to me telling me what my new private pension amount would be. I am wandering whether I should respond to their letter explaining that I tried ringing them several times before writing to inform them. Your advice would be appreciated.
Did you send your letter using a Tracked post so you have proof of delivery?
It is worth you contacting them to tell them that they had actually informed you of the increased amount but I see no value in mentioning the calls that did not get through.
A claimant cannot be held liable for failing to contact the DWP about a matter that they were already aware of.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
