Hi there,
I had an telephone apt with Capita last Wednesday and they called 15 mins late, but when I answered I requested the call.to be recorded and they said they would call me 10 mins later , however no call, so 30 mins later they said that they had made two calls, however I explained they couldn't have as I was waiting by my phone and no call, neither did I have any record of it. So they said that they would rearrange the apt and I should get a letter by Thursday yesterday which I haven't yet received? I am just wondering what I should do now? I have heard of the bad stories about Capita on this site and I am quite concerned
By the way , following the advice from this site I did call the DWP later that day of my assessment and explained to them what had happened , and they said that they knew about it and that Capita were onto it.
Just a bit worried...
Please advise🥺
