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Universal Credit Review Experience
6 months 1 week ago #292500 by Charlie
Universal Credit Review Experience was created by Charlie
Hello!
I recently came up for a Universal Credit review and found there wasn't much comprehensive testimony regarding the process online, so I thought I'd write it up for future anxious people googling!
On 14th May I got a message reading the following in my journal: "Hi [name],
We are reviewing your Universal Credit claim to make sure your payments are correct.
As part of the review, we are creating to-dos for you to complete. These to-dos must be completed by
28.05.24 or your Universal Credit payments will be affected."
The to-dos were to upload 4 months of statements from my current account (the bank account my Universal Credit is paid into) and a copy of my ID (I chose to upload a photo of my passport, and I was asked to upload a photo of me holding up the photo page of the passport too), which I did the same day.
On 5th June (three-ish weeks later) I received a message in my journal, an email, and a text informing me of a phone appointment for the 13th June. I was given a specific time for the appointment, and the name of the person who would be taking it. I was told to ensure I had all documentation I'd provided (so the bank statements) to hand for the call, and that the call might take up to 30 minutes.
A week before the appointment and 24 hours before the appointment I got further text and email reminders.
Today (13th June) the call came at the specific time given (bang on time). I was told some details about my Universal Credit claim, and asked the security questions I set up when I first applied for Universal Credit. I had a script read to me which basically sums up to 'we're recording this call, we're doing this review to see if you're getting the right amount of money'. The person told me they were going to ask me if I had various financial products and proceeds, and that I just needed to say yes or no. She said that if I hadn't heard of something, I most likely didn't have it.
She ran through a BUNCH of different financial products - other debit accounts, stocks, shares, ISAs, savings accounts, property, proceeds from sale of property, a PayPal account, a Monzo or Revolut account, and other things I can't remember.
She then asked me about a specific person that I send money to and receive money from sometimes - she read off their bank number, so I was glad I had the bank statements directly in front of me to refer to and see who it was and what the context was. She confirmed it was fine and explicitly said they don't care what money is spent on and it was just to check it wasn't another account belonging to myself.
As I have PayPal and a couple of ISAs, she told me she'd set up to-dos in my Universal Credit journal to submit data relating to them - a PayPal statement covering the same period as the bank statements (which can be downloaded directly from PayPal with a custom date range quite easily), and proof of the amount in my ISAs. She gave me opportunity to ask questions, and the call ended.
It took under 10 minutes and was probably the most neutral and non-upsetting call I've ever had with thw DWP!
The to-dos appeared in my journal IMMEDIATELY, and because I'd expected them to ask, I was able to submit the documentation instantly. The ISAs are with a bank who only do once-yearly statements for ISAs and can't provide present-day ones on request, so I submitted a screenshot of the app showing the amount of money in the ISAs as my proof. A note also appeared on my journal confirming that I'd attended the appointment.
About an hour and a half later, I got a message on my journal reading "Your Universal Credit Claim Review is now complete.
Following our interview, and the information you provided, we can confirm there is no change to your Universal Credit."
For anyone worrying, I'd say that this process is genuinely not something to worry about. I literally vomited with anxiety before the call - I don't do well with calls, and I was scared I'd be criticised for how I spend my money or incessantly questioned about financial gifts PayPal'd over by friends, but it was very light and business-like, no discussion of that at all. If you're called up for a review, I'd recommend:
-Downloading your PayPal statement for the period covered by the bank statements before the phone interview
-Have evidence ready for other accounts, like ISAs. (They explicitly told me they don't look at credit cards, so you don't need to worry about credit card statements)
-Keep the statements directly in front of you during the call, and if you have lots of bank transfers in and out without a name attached, write a list out of bank numbers and the person associated with them so you can confidently answer if asked 'Who do you have lots of transactions between your account and account number 123456789?'
Good luck, and I hope this helps someone! It's the sort of detailed break-down I wish I'd been able to find in one place when I got the initial review message, so hopefully it helps someone
I recently came up for a Universal Credit review and found there wasn't much comprehensive testimony regarding the process online, so I thought I'd write it up for future anxious people googling!
On 14th May I got a message reading the following in my journal: "Hi [name],
We are reviewing your Universal Credit claim to make sure your payments are correct.
As part of the review, we are creating to-dos for you to complete. These to-dos must be completed by
28.05.24 or your Universal Credit payments will be affected."
The to-dos were to upload 4 months of statements from my current account (the bank account my Universal Credit is paid into) and a copy of my ID (I chose to upload a photo of my passport, and I was asked to upload a photo of me holding up the photo page of the passport too), which I did the same day.
On 5th June (three-ish weeks later) I received a message in my journal, an email, and a text informing me of a phone appointment for the 13th June. I was given a specific time for the appointment, and the name of the person who would be taking it. I was told to ensure I had all documentation I'd provided (so the bank statements) to hand for the call, and that the call might take up to 30 minutes.
A week before the appointment and 24 hours before the appointment I got further text and email reminders.
Today (13th June) the call came at the specific time given (bang on time). I was told some details about my Universal Credit claim, and asked the security questions I set up when I first applied for Universal Credit. I had a script read to me which basically sums up to 'we're recording this call, we're doing this review to see if you're getting the right amount of money'. The person told me they were going to ask me if I had various financial products and proceeds, and that I just needed to say yes or no. She said that if I hadn't heard of something, I most likely didn't have it.
She ran through a BUNCH of different financial products - other debit accounts, stocks, shares, ISAs, savings accounts, property, proceeds from sale of property, a PayPal account, a Monzo or Revolut account, and other things I can't remember.
She then asked me about a specific person that I send money to and receive money from sometimes - she read off their bank number, so I was glad I had the bank statements directly in front of me to refer to and see who it was and what the context was. She confirmed it was fine and explicitly said they don't care what money is spent on and it was just to check it wasn't another account belonging to myself.
As I have PayPal and a couple of ISAs, she told me she'd set up to-dos in my Universal Credit journal to submit data relating to them - a PayPal statement covering the same period as the bank statements (which can be downloaded directly from PayPal with a custom date range quite easily), and proof of the amount in my ISAs. She gave me opportunity to ask questions, and the call ended.
It took under 10 minutes and was probably the most neutral and non-upsetting call I've ever had with thw DWP!
The to-dos appeared in my journal IMMEDIATELY, and because I'd expected them to ask, I was able to submit the documentation instantly. The ISAs are with a bank who only do once-yearly statements for ISAs and can't provide present-day ones on request, so I submitted a screenshot of the app showing the amount of money in the ISAs as my proof. A note also appeared on my journal confirming that I'd attended the appointment.
About an hour and a half later, I got a message on my journal reading "Your Universal Credit Claim Review is now complete.
Following our interview, and the information you provided, we can confirm there is no change to your Universal Credit."
For anyone worrying, I'd say that this process is genuinely not something to worry about. I literally vomited with anxiety before the call - I don't do well with calls, and I was scared I'd be criticised for how I spend my money or incessantly questioned about financial gifts PayPal'd over by friends, but it was very light and business-like, no discussion of that at all. If you're called up for a review, I'd recommend:
-Downloading your PayPal statement for the period covered by the bank statements before the phone interview
-Have evidence ready for other accounts, like ISAs. (They explicitly told me they don't look at credit cards, so you don't need to worry about credit card statements)
-Keep the statements directly in front of you during the call, and if you have lots of bank transfers in and out without a name attached, write a list out of bank numbers and the person associated with them so you can confidently answer if asked 'Who do you have lots of transactions between your account and account number 123456789?'
Good luck, and I hope this helps someone! It's the sort of detailed break-down I wish I'd been able to find in one place when I got the initial review message, so hopefully it helps someone
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