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PIP Appointee
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3 months 5 days ago #298101 by Pro
PIP Appointee was created by Pro
Hello,
We have had a phone call out of the blue regarding my wife being an Apointee for our daughter regarding a PIP claim.
She was told that someone will be coming out next Thursday to go through the appointee as it was done over the phone during Covid when my daughter turned 16 then and requires a visit.
Not sure if it is coincidental or if this is what may have triggered it but my wife had sent off a renewal about 6 months ago as my daughters PIP claim award was due to end in December. She had received a letter just before then saying it had been extended for a further 12 months as the review was not yet complete.
But someone just turning up at home next week is very daunting and stressful. My Daughter has ASD and is not very good with strangers. She is worried what she will be asked as are we in case she has a melt down. What happens at these visits? What is asked and will my daughter have to be present for the entire visit? All my wife was told was to have a couple of ID's for both of them.
Thanks for any advice.
We have had a phone call out of the blue regarding my wife being an Apointee for our daughter regarding a PIP claim.
She was told that someone will be coming out next Thursday to go through the appointee as it was done over the phone during Covid when my daughter turned 16 then and requires a visit.
Not sure if it is coincidental or if this is what may have triggered it but my wife had sent off a renewal about 6 months ago as my daughters PIP claim award was due to end in December. She had received a letter just before then saying it had been extended for a further 12 months as the review was not yet complete.
But someone just turning up at home next week is very daunting and stressful. My Daughter has ASD and is not very good with strangers. She is worried what she will be asked as are we in case she has a melt down. What happens at these visits? What is asked and will my daughter have to be present for the entire visit? All my wife was told was to have a couple of ID's for both of them.
Thanks for any advice.
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3 months 5 days ago #298106 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic PIP Appointee
Hi Pro,
This is standard DWP procedure conducted by a Visiting Officer. He/she will first talk to the disabled claimant to assess mental capacity. This could be as brief as a couple of minutes and then your daughter can leave the room. The Visiting Officer will then ask the prospective appointee questions as per their eligibility for the role. The Visiting Officer will then go through the information gather for form BF56 with the prospective appointee.
Here is the relevant information about becoming an appointee....
To be eligible to be an appointee the following must be considered:
· the claimant must be incapable of managing their benefit affairs because of mental incapacity (or severe physical disability)
· an appointee is not appropriate if the claimant is simply unable to collect their benefits or no longer wishes to manage their own affairs
· claimants who can manage their own affairs but are unable to go to the bank, building society or post office may be able to arrange for a person they know and trust to collect their benefits on their behalf
Responsibilities
The appointee becomes fully responsible for acting on the claimant’s behalf in all the claimant’s dealings with the Department. This includes:
· claiming benefit/s, including completing and signing any claim forms
· collecting / receiving benefit payments and reporting changes in circumstances
· the appointee is also responsible for reporting any changes in their own circumstances that the Department may require. The following are examples:
o a change of name or address
o change of bank account
Hope this helps,
David
This is standard DWP procedure conducted by a Visiting Officer. He/she will first talk to the disabled claimant to assess mental capacity. This could be as brief as a couple of minutes and then your daughter can leave the room. The Visiting Officer will then ask the prospective appointee questions as per their eligibility for the role. The Visiting Officer will then go through the information gather for form BF56 with the prospective appointee.
Here is the relevant information about becoming an appointee....
To be eligible to be an appointee the following must be considered:
· the claimant must be incapable of managing their benefit affairs because of mental incapacity (or severe physical disability)
· an appointee is not appropriate if the claimant is simply unable to collect their benefits or no longer wishes to manage their own affairs
· claimants who can manage their own affairs but are unable to go to the bank, building society or post office may be able to arrange for a person they know and trust to collect their benefits on their behalf
Responsibilities
The appointee becomes fully responsible for acting on the claimant’s behalf in all the claimant’s dealings with the Department. This includes:
· claiming benefit/s, including completing and signing any claim forms
· collecting / receiving benefit payments and reporting changes in circumstances
· the appointee is also responsible for reporting any changes in their own circumstances that the Department may require. The following are examples:
o a change of name or address
o change of bank account
Hope this helps,
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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2 months 2 weeks ago #298842 by Pro
Replied by Pro on topic PIP Appointee
Well the appointment came and he arrived about an hour later than planned.
My daughter came in and he said hello and that he would like to ask a few questions about managing her PIP and so on. We had to show ID to start off and then he said would you be able to manage to notify us (DWP) of any changes regarding your PIP claim. She said errrrrrrrrrr yes.
OK thats great he said, You dont need an appointee so I will get the paperwork done and you'll get a letter.
I said that I didn't agree with that at all and theres no way she would be able to manage phone calls etc.. He said that she could say that she wanted me to speak for her at the beginning of the phone call and I could speak for her.
Off he went as quick as he came! Just over a week later I have received an end of apointeeship letter and we've heard nothing more.
I have asked my daughter to call the PIP helpline and then ask for me to take over the call so I can find out what to do next but she refuses to talk to them at all, or anyone on the phone for that matter.
I'm not really sure what to do next
My daughter came in and he said hello and that he would like to ask a few questions about managing her PIP and so on. We had to show ID to start off and then he said would you be able to manage to notify us (DWP) of any changes regarding your PIP claim. She said errrrrrrrrrr yes.
OK thats great he said, You dont need an appointee so I will get the paperwork done and you'll get a letter.
I said that I didn't agree with that at all and theres no way she would be able to manage phone calls etc.. He said that she could say that she wanted me to speak for her at the beginning of the phone call and I could speak for her.
Off he went as quick as he came! Just over a week later I have received an end of apointeeship letter and we've heard nothing more.
I have asked my daughter to call the PIP helpline and then ask for me to take over the call so I can find out what to do next but she refuses to talk to them at all, or anyone on the phone for that matter.
I'm not really sure what to do next

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2 months 2 weeks ago #298843 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic PIP Appointee
Hi Pro
There need to be safeguards in place to protect vulnerable adults from inaccurate statements regarding their mental capacity. The Visiting Officer judged from the replies from your daughter that she had the mental capacity to contact PIP.
You said previously " My Daughter has ASD and is not very good with strangers". This in itself would not be sufficient evidence to take away someone's rights to look after their own Benefits.
You say that she now refuses to talk to PIP. I suggest that you get some written evidence from a medical professional to support you in this matter. You will need to request a Mandatory Reconsideration of the Visiting Officer's decision which must reach the DWP within 30 days of the date of the end of appointeeship letter. If you live near a Jobcentre you can write out your Mandatory Reconsideration on plain paper and hand it in there making sure you get a receipt.
David
There need to be safeguards in place to protect vulnerable adults from inaccurate statements regarding their mental capacity. The Visiting Officer judged from the replies from your daughter that she had the mental capacity to contact PIP.
You said previously " My Daughter has ASD and is not very good with strangers". This in itself would not be sufficient evidence to take away someone's rights to look after their own Benefits.
You say that she now refuses to talk to PIP. I suggest that you get some written evidence from a medical professional to support you in this matter. You will need to request a Mandatory Reconsideration of the Visiting Officer's decision which must reach the DWP within 30 days of the date of the end of appointeeship letter. If you live near a Jobcentre you can write out your Mandatory Reconsideration on plain paper and hand it in there making sure you get a receipt.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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