× Members

Not quite an appointee

More
2 months 4 weeks ago #298455 by robp
Not quite an appointee was created by robp
I've found the DWP advice on how to become an appointee. What I would like to know is if there is more of a halfway house option. The claimant in this case is mentally sharp but physically so depleted that filling in forms and making phone calls is beyond them. Forms is OK - I can fill them in; they can sign them. But making a phone call (and waiting for ages while listening to holding music of hopeless banality) is beyond them. I'd like to be able to speak on their behalf without taking away from them their responsibility for managing their affairs. Is there such an option?

Please Log in or Create an account to join the conversation.

More
2 months 4 weeks ago #298457 by David
Replied by David on topic Not quite an appointee
Hi robp,

Unfortunately there is no half way house as you say. The appointee has all the Benefit money paid into their bank account. So the appointee has a lot of responsibility.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems

Please Log in or Create an account to join the conversation.

More
2 months 4 weeks ago #298473 by Wendy Woo
Replied by Wendy Woo on topic Not quite an appointee
Hello,

Another member, whose posts I was following some months ago, did successfully apply to be allowed to speak on behalf of her son without actually becoming his appointee - a "halfway house" was exactly the way she described it. She said there is a vulnerable persons' team within the DWP who allowed it. If you search for a post using the words - "Anji - Official Appointee visit" you should find her post.

Best wishes,

Wendy Woo
The following user(s) said Thank You: denby

Please Log in or Create an account to join the conversation.

More
2 months 4 weeks ago #298475 by David
Replied by David on topic Not quite an appointee
Hi Wendy Woo,

Thank you for that information.
The problem with not being an appointee is that with Universal Credit there is no such thing as " implicit consent " to speak on behalf of a claimant. A very large number of advice workers report problems on speaking on behalf of their clients/claimants because of restrictions imposed by UC agents regarding consent.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Wendy Woo

Please Log in or Create an account to join the conversation.

More
2 months 3 weeks ago #298610 by robp
Replied by robp on topic Not quite an appointee
Thanks for the info, everybody.

One useful thing I found when completing the application was that, when it asks for a mobile number, there is a link for "I do not have a mobile phone". We clicked that and it says "Please give a contact number", so we put mine in, so any call they make will come to me. I can foresee the conversation that then arises:

Me: Hallo

Them: Mr Parsons?

Me: Yes

Them: About your Universal Credit claim

Me: Ah, it's actually my son's

Them: Well, we need to speak to him

Me: He's too ill to speak on the phone. That's why you have my number

Them: But we have to speak to him

Me: He's too ill

Them:...

Me...

Me: So what do we do now?
The following user(s) said Thank You: Anji

Please Log in or Create an account to join the conversation.

More
2 months 3 weeks ago #298619 by David
Replied by David on topic Not quite an appointee
Hi robp,

Looking at your current post and your previous one - "Forms is OK - I can fill them in; they can sign them. But making a phone call (and waiting for ages while listening to holding music of hopeless banality) is beyond them. I'd like to be able to speak on their behalf without taking away from them their responsibility for managing their affairs. Is there such an option?"
The disabled claimant can make a UC Journal entry giving you permission to phone UC on a particular day and represent them. This has to be done on each occasion that you need to do this.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: denby

Please Log in or Create an account to join the conversation.

Moderators: GordonGaryBISCatherineWendyKellygreekqueenpeterKatherineSuper UserChrisDavid