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Debt recovery took £154 I didn't owe.

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4 weeks 5 hours ago #304022 by David
Replied by David on topic Debt recovery took £154 I didn't owe.
Hi Onyw123

Thanks for your feedback. Please let us know the result of the review.

David

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3 days 7 hours ago #305165 by Onyx123
Replied by Onyx123 on topic Debt recovery took £154 I didn't owe.
The update on debt recovery. May 5th instead of refunding me £154 debt recovery took another £154. They have taken £308 I don't owe.

Contacted UC again and waiting a response.

Onyx123

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3 days 6 hours ago #305168 by David
Replied by David on topic Debt recovery took £154 I didn't owe.
Hi Onyx123

Debt recovery are a completely separate team in the DWP and act like a law unto themselves. That is the verdict of a lot of claimants.

David

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3 days 5 hours ago #305176 by Onyx123
Replied by Onyx123 on topic Debt recovery took £154 I didn't owe.
What do I do to recovery the money owed to me. UC was meant to send them a notice to pay me the £154. Seems they got the notice but instead of refunding took the money again.

Onyx123

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3 days 4 hours ago #305180 by Onyx123
Replied by Onyx123 on topic Debt recovery took £154 I didn't owe.
Hi David,

They took the second £154 5th May and then refunded on the 23rd May and it can take 7 to 10 days to hit my account. They done everything under my wife's account about the refund. All started because of a HMRC reporting error on my wife's earnings over 2 years ago, then somebody at the DWP a year ago decided we still owed the money. Seems to be sorted.

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3 days 4 hours ago #305181 by David
Replied by David on topic Debt recovery took £154 I didn't owe.
Hi Onyx123

That's good. Let me know if it starts again.

David

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