UC Review extreme difficulties - Help 2 Save

Hi All,

I'm guessing there's plenty people out there at this moment in time having a UC review via the 02 virtual job centre. I am really struggling with what is my 4th review in 8 months! I'm on LCWRA, and have been asked to provide 4 months of bank statements, plus other accounts. Now one of the accounts I have is a Help2Save account, which I pay in monthly. The person reviewing my claim, is adamant he won't accept screen shots. I've checked the app, and the PC, and I cannot find any way whatsoever, how to download the H2S transactions. Only view them. I've asked Oghenevwarhe, the person dealing with my claim how to do this, but it's like getting blood out of a stone. He's told me that he will allow me more time, and to contact the banks. I've tried to contact HMRC, but there's no phone number and live chat thing just seems to be a bot. Is anybody else having the same difficulty, and if so, what are you doing about it, because this is genuinely making me so unbelievably stressed - I just don't know what to do. I've been told my claim could be affected, even though, I've just been awarded LCWRA in July 2025. My 4 reviews have all come since I've been awarded LCWRA.

Thank you.

Hi Chris

You can see your Help2Save account on the HMRC app which you can download to your phone. You could then go to your local Jobcentre and show it to the Admin staff who can then send an internal message to the UCR agent with the details. You should not need an appointment. Jobcentre Admin attend to opening snail mail and dealing with Journal messages from claimants with LCWRA who are not allocated a Work Coach.
Ironically if your bank accounts were investigated it would be via a Compliance interview in the local Jobcentre.

Let me know how you get on.
David

Hi David,

I have the app downloaded to my phone - but the problem was that you're unable to download transactions. The app doesn't support it. I've had to contact HMRC to send me out a statement. Unable to visit JC due to severe chronic social and travel anxiety. I've also had to lodge a formal complaint against the review assessor due to the amount of errors they've made with messing up my account, and asking for things several times over that I've already uploaded.
Also, I couldn't visit for a compliance interview - they'd have to conduct a home visit, which I've actually asked for in the past, but they rejected it because of how long it would take staff to visit me, and they also said that my money would be on hold until this was solved. I once went 5 weeks without pay, and it affected my rent, and everything else. Some of these team conducting the reviews at this virtual 02 centre are clueless sadly.

Chris.

Hi Chris

I think your next steps would be to request a referral to the Advance Customer Support Team or ACSSL on the grounds of your vulnerability. You can do this by sending a UC Journal message to your Case Manager ( by choosing as recipient A Payment ) and mark the message as Urgent.
Have a read of the guidance and let me know how you get on.

"ACS Visiting Gateway Team
The team support the national DWP Visiting Service to provide face-to-face support to customers who cannot access the department’s services in any other way. These visits may be required because the customer has complex needs, are disabled, are a vulnerable young person making a claim for the first time, have nobody else to support them, or cannot claim benefits in any other way.

Visiting referrals can be made by frontline DWP colleagues and external organisations, for example Citizens Advice, Age UK and Local Authorities. The ACS Visiting Gateway Team receive and triage all referrals, ensuring that the Visiting Officer has all the required information to support an effective visit. The team are also testing options to further support the Visiting Service, seeing them taking forward certain visit types through telephone calls, such as Benefit Entitlement Checks."

www.gov.uk/government/publications/deliv...tional-support-needs

David

Hi David,

I've a manager calling me on Monday, because my initial complaint was ignored, so I contacted ICE - and they've been in touch with the 02 review team to contact me. Everyone else I speak to has had 1 or 2 interviews within a year. Me, I've had 4 in 8 months - there's clearly something going on in the background. Ever since I won my LCWRA claim against DWP, I've had virtually monthly contact for different people requesting bank statements etc.
I've also contacted my MP about possible victimisation.

Cheers, Chris.

Hi Chris

It all sounds a bit dystopian. Have you asked for a SAR ( subject access request) before ?
You would get a big bundle of paperwork which may throw some light on why you are being picked on.

David