UC phone interviews happening outside of established times

Hi,

After recently moving from IR ESA with WRAG, to UC, had a phone interview happening 15 minutes before the time that was established in my Journal, i.e. 2.15 pm instead of 2.30 pm. Is that kind of thing very common with UC? I am quite the person who observes rules and I don't like people who don't....to my mind that's a kind of unnecessary sloppiness and mindlessness. Now I am not saying I am - obsessed - with rules or that I 'live by the book', I don't, but an appointment is an appointment....if enough precision is expected of me, fair enough, rules are in place for good reasons, at least in democratic countries. But I expect basic precision too.

Further, I am not a telephone person at all, and I keep it off most of the time. Fortunately I had it on well before the appointment, otherwise I'd have missed it and get a sanction, and good luck getting into a whole new circle of unnecessary mandatory reconsiderations, etc....

Should I make a complaint? I am prepared to do it, lest the randomness becomes a habit, it's unsettling as you might be busy with something else and all of a sudden, hey it's your work coach, just a bit earlier today. Quickly run to the phone!

Or perhaps I am being too strict. Any thoughts? Thanks.

Sure, I wasn't expecting others to make decisions for me, I was just asking what are other people's thoughts and figure out if this kind of thing is common.

Personally I agree with you, a set time is a set time. However I can see that practicalities intrude. I think DWP should be upfront and say, please be prepared for us to call up to 15 minutes early or late.
My OH feels just as you do about the phone, you are not alone.
Denby

Thank you Gary.

Indeed, I was almost out of breath, it felt like a marathon, as if the 15 minutes were squeezed into 9.

I've noted what you say about expecting the call within 15 minutes rather than exactly on time, and from now on will prepare with this in mind.