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Advice regards Atos please
- bittersweet
- Topic Author
13 years 5 months ago #62435 by bittersweet
Advice regards Atos please was created by bittersweet
Apologies as this is not a benefit question.
When I filled in the ESA50 with my CPN, we clearly stated on the form to contact my CPN to arrange an assessment as she is attending with me, plus I have issues with answering the phone which was also made clear.
Atos phoned me about 2 weeks ago, I googled the number to find it was Atos. Today I've received a letter from them with appointment, plus the bus route, which was clearly evident in my ESA50 I can't use public transport ! They have not contacted my CPN at all. This in my view is totally out of order. Where do I stand on this ? Any advice would be much appreciated. Thanks.
When I filled in the ESA50 with my CPN, we clearly stated on the form to contact my CPN to arrange an assessment as she is attending with me, plus I have issues with answering the phone which was also made clear.
Atos phoned me about 2 weeks ago, I googled the number to find it was Atos. Today I've received a letter from them with appointment, plus the bus route, which was clearly evident in my ESA50 I can't use public transport ! They have not contacted my CPN at all. This in my view is totally out of order. Where do I stand on this ? Any advice would be much appreciated. Thanks.
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- bro58
13 years 5 months ago #62438 by bro58
Replied by bro58 on topic Re:Advice regards Atos please
bittersweet wrote:
Did you make your requests as "Reasonable Adjustments" under The Equality Act 2010", if not I would contact them and make it clear that you are.
Did you also request a home assessment?.
cheers
bro58
Apologies as this is not a benefit question.
When I filled in the ESA50 with my CPN, we clearly stated on the form to contact my CPN to arrange an assessment as she is attending with me, plus I have issues with answering the phone which was also made clear.
Atos phoned me about 2 weeks ago, I googled the number to find it was Atos. Today I've received a letter from them with appointment, plus the bus route, which was clearly evident in my ESA50 I can't use public transport ! They have not contacted my CPN at all. This in my view is totally out of order. Where do I stand on this ? Any advice would be much appreciated. Thanks.
Did you make your requests as "Reasonable Adjustments" under The Equality Act 2010", if not I would contact them and make it clear that you are.
Did you also request a home assessment?.
cheers
bro58
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- bittersweet
- Topic Author
13 years 5 months ago #62439 by bittersweet
Replied by bittersweet on topic Re:Advice regards Atos please
Where can I get info about "reasonable adjustments". No, I did not request a home visit. Just asked them to contact my CPN. My CPN has just told me to write to them to get my point across and to refer to the ESA50 again She said she will not phone them.
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- Gordon
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13 years 5 months ago #62443 by Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic Re:Advice regards Atos please
bittersweet wrote:
I'm afraid the responsibility lies with you to co-ordinate yours and your CPNs diaries with regard to this appointment.
Gordon
ATOS and the DWP have a duty of confidentiality for you which means that they should only talk to you or your legal representative, as such, I would have been very surprised and worried if they had contacted your CPN to arrange this appointment.Apologies as this is not a benefit question.
When I filled in the ESA50 with my CPN, we clearly stated on the form to contact my CPN to arrange an assessment as she is attending with me, plus I have issues with answering the phone which was also made clear.
Atos phoned me about 2 weeks ago, I googled the number to find it was Atos. Today I've received a letter from them with appointment, plus the bus route, which was clearly evident in my ESA50 I can't use public transport ! They have not contacted my CPN at all. This in my view is totally out of order. Where do I stand on this ? Any advice would be much appreciated. Thanks.
I'm afraid the responsibility lies with you to co-ordinate yours and your CPNs diaries with regard to this appointment.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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- bro58
13 years 5 months ago #62444 by bro58
Replied by bro58 on topic Re:Advice regards Atos please
bittersweet wrote:
Follow this link to Equality Act :
www.legislation.gov.uk/ukpga/2010/15/section/20
Scroll down to 20.
cheers
bro58
Where can I get info about "reasonable adjustments". No, I did not request a home visit. Just asked them to contact my CPN. My CPN has just told me to write to them to get my point across and to refer to the ESA50 again She said she will not phone them.
Follow this link to Equality Act :
www.legislation.gov.uk/ukpga/2010/15/section/20
Scroll down to 20.
cheers
bro58
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- bittersweet
- Topic Author
13 years 5 months ago #62445 by bittersweet
Replied by bittersweet on topic Re:Advice regards Atos please
Thanks. But as ive given them permission to contact my CPN then I would have thought that would've been fine.
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