medical report

having being to the medical on the 5 oct 2011 time passed so about 3 weeks after I rang to ask for the report . I was told to ring again in about 1 week time passed .I rang again still no report I left my details for them to get in touch me me .when they got in touch with me they said all the records are in bradford and someone with get in touch with me. on the 15th of nov 2011 I got a letter to go to another medical .I rang to ask for the report on the last medical i had but to my surprise they have no record of me going to the medical on the 5th oct 2011 but i said i have the details but they said to go to the medical on the 25 nov or my money would stop. any one else had the same problem or offer any help many thanks

Hi Mod4

Threatening to stop your benefit for not attending a medical when you have already been for one is totally out of order.

If for some reason they have lost all the paperwork or something, they should be compensating you for their error and distress caused, and kindly requesting that you attend another (if totally necessary)!

It is up to you if you feel happy to attend another medical, but would consider putting in a complaint for maladministration (possibly with the support of your MP) either before or after.

I would imagine you are anxious about your benefit suddenly being stopped if you refuse to attend, but I would have thought 'good cause' would come into play.

Best wishes

mod4 wrote:

having being to the medical on the 5 oct 2011 time passed so about 3 weeks after I rang to ask for the report . I was told to ring again in about 1 week time passed .I rang again still no report I left my details for them to get in touch me me .when they got in touch with me they said all the records are in bradford and someone with get in touch with me. on the 15th of nov 2011 I got a letter to go to another medical .I rang to ask for the report on the last medical i had but to my surprise they have no record of me going to the medical on the 5th oct 2011 but i said i have the details but they said to go to the medical on the 25 nov or my money would stop. any one else had the same problem or offer any help many thanks

Hi M4,

I personally have not seen this scenario before on the Forum, (obviously can't speak for others)

If you wish to complain to the DWP, see here:

www.benefitsandwork.co.uk/forum?func=vie...mit=6&start=18#72595

It may well be worth while e-mailing your M.P. also from here :

www.benefitsandwork.co.uk/forum?func=vie...imit=6&start=6#71521

See information on gaining advice locally from this link :

www.benefitsandwork.co.uk/faq/general#help

And follow this link to ATOS's webpage :

www.atoshealthcare.com/index.php?option=...ion&id=14&Itemid=288

It would seem that they expect you to attend 2 x face to face assessments for the one ESA WCA.

As for attendance of the face to face on the 25/11/11, unfortunately unless you can get some written recognition, that they have made a "cock-up", and that you do not have to attend, they have you "over a barrel" in that they could stop your benefit if you failed to attend.

There are "Data Protection" issues here also, if they have lost your medical report etc, from the original face to face, See info here on this :

www.ico.gov.uk/for_the_public.aspx

Hopefully if you complain ASAP, you may gain some resolution to your problems.

cheers

bro58

Did you by any chance claim travel expenses when you went to the medical?

If you did, and they have been paid into your bank or you have some kind of paperwork, this would give proof you actually attended. Just a thought.

They have cctv at the medical centres. Give them a time and date and ask them to have a look?

Hope you get it sorted, you must be feeling awful.

Best wishes,
Rachel

Hi. We all have individual arguments with the DWP, and ATOS, about their failures. What is important is to note, with both time and date, what events have taken place. Request a copy of any information that is being held about you, and most importantly to send by registered post any information (ESA50, GL24, Medical Documents, appeal submissions etc) to the DWP. These people are under pressure with the work load, and will tend to take the easy option. Do not be afraid to challenge any decision against you. Follow this link and be one of the thousands that are signing an e-petition requesting the Government to review the situation.

submissions.epetitions.direct.gov.uk/pet.../20968/signature/new

Please pass this link onto all who wish to support this cause.