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telephone call re esa

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12 years 8 months ago - 12 years 8 months ago #86436 by socrtz
telephone call re esa was created by socrtz
I am worried regarding my letter from the dwp regarding the transfer from IB to ESA. It say in the letter "if you havn't heard from us in 2 weeks of the date of this letter, please call us on the number above bla bla bla. Does this mean you HAVE to call them (is it another stealth test of your abilities) or is it ok to wait for the ESA form to arrive without worrying about your benefits being stopped. Have any members experience of this, havning not rung them back please. :unsure:
Last edit: 12 years 8 months ago by slugsta.

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12 years 8 months ago #86439 by slugsta
Replied by slugsta on topic Re:telephone call re esa
You do not have to speak to anyone on the phone if you do not wish to. However, if you do not receive your ESA50 form within the 2 weeks, if you do not ring to check you will not know if it has been sent but not delivered for some reason...
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12 years 8 months ago - 12 years 8 months ago #86440 by socrtz
Replied by socrtz on topic Re:telephone call re esa
thanks for quick reply i have another couple of days to wait and then i will ring them because of the time limit for returning form :angry:
Last edit: 12 years 8 months ago by slugsta.

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  • paula
12 years 8 months ago - 12 years 8 months ago #86448 by paula
Replied by paula on topic Re:telephone call re esa
Am in the same boat sortz, however, a friend of mine was phoned on the 14th day bang on 6pm he phoned back the following day, and the form arrived the following day. If I have not heard by Friday/saturday, someone will phone on my behlaf, am on day 12 since the letter turned up. Good luck scortz.
Last edit: 12 years 8 months ago by slugsta.

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  • John
12 years 8 months ago - 12 years 8 months ago #86510 by John
Replied by John on topic Re:telephone call re esa
I am in the process of being moved from incapacity benefit and have recieved my form from ATOS.Thing is,i never recieved the 'phone call'.Well if i did and was'nt available they did'nt leave a message on the answerphone.Do they(the dwp)need to phone you?
Last edit: 12 years 8 months ago by slugsta.

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12 years 8 months ago #86512 by Gordon
Replied by Gordon on topic Re:telephone call re esa
John wrote:

I am in the process of being moved from incapacity benefit and have recieved my form from ATOS.Thing is,i never recieved the 'phone call'.Well if i did and was'nt available they did'nt leave a message on the answerphone.Do they(the dwp)need to phone you?

The phone call, at this point in the process, is simply to ask you if you have any questions regarding the transfer, missing it should have no effect on the process continuing as is evidenced by you receiving the ESA50, which is the next step.

After you return the ESA50, ATOS may try and contact you regarding arranging a medical, if you have specific requirements regarding the timing of a medical, it may be to your advantage to take this call, assuming a medical is actually required, which it might not.

Gordon
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