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Letters from the DWP

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12 years 8 months ago #86857 by susan5050
Letters from the DWP was created by susan5050
Just wondered if anybody knows if it is possible for written communication to be requested to be sent to you from the DWP via email rather than paper copies?

The reason I ask is that obviously such letters can contain very personal/confidential details, and none of it I have received is ever sent recorded delivery.

All fine and well if you have every confidence that your very personal mail will not go missing or by error be put through a neighbours letterbox by mistake!

It would also cut down on the cost of postage to the DWP which sometimes contains pages & pages which amount to nothing much.

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12 years 8 months ago #86858 by Gordon
Replied by Gordon on topic Re:Letters from the DWP
Michelle

As far as I am aware, the DWP do not communicate with customers using email at the moment, certainly, anything in this area would require seperate authentication, as is done by HMRC for the self-assessment tax online system, to be safe. If you think there are risks with your post, they are nothing to what can happen with a mis-directed email.

Gordon

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  • Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law)
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12 years 8 months ago #86878 by Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law)
Replied by Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law) on topic Re:Letters from the DWP
Hi Gordon,

I often communicate with the DWP on routine matters, but as you rightly say the DWP will not send case files to claimants as e-mail attachments, mainly because they're not geared up to do, and because many claimants ISP's don't use secure e-mail servers.

I cannot see this changing for the foreseeable future.

Back home now and feeling better. Thank you for e-mailing Pat.

Take care.

Jim

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12 years 8 months ago #86880 by slugsta
Replied by slugsta on topic Re:Letters from the DWP
Welcome home, Jim!

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12 years 8 months ago - 12 years 8 months ago #86886 by denise
Replied by denise on topic Re:Letters from the DWP
jim im glad you are feeling better its lovely to have you back on here take cre denise c
Last edit: 12 years 8 months ago by Gordon.

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12 years 8 months ago #86917 by susan5050
Replied by susan5050 on topic Re:Letters from the DWP
Thanks Gordon and Jim for your replies,once more very much appreciated.

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