× Members

Reconsideration decision issues

More
12 years 7 months ago - 12 years 7 months ago #89604 by carruthers
Replied by carruthers on topic Re:Reconsideration decision issues
I think I read something from Jim (moderator) the other day saying that the DWP are having very serious problems with their workload. This is not an excuse, but may be an explanation for the delay.

Nonetheless chivvying seems to be in order.
Last edit: 12 years 7 months ago by Gordon.

Please Log in or Create an account to join the conversation.

More
12 years 7 months ago #89899 by twinkerzzz
Replied by twinkerzzz on topic Re:Reconsideration decision issues
3 more things to clarify:

1. Crazydiamond says 'All social security decisions should be conveyed to the claimant in writing as soon as the decision is made on the claim' - but Gordon indicates he understands should actually means in legal terms 'best endeavour (non-legal) basis'. So can a failure of the DWP to turn a non-promulgated decision into a promulgated one, even on a best endeavour basis only be legally pursued by contacting my MP ? Is there no other measure or legal standard by which this failure is regulated or can seek redress ? It seems odd to me that no regulation addresses this.

2. Concerning a failure of DWP to supply a LT54 requested in writing. Again, given what is asked in 1 above, does the only recourse regulating a DWP failure to supply a LT54 constitute a visit to my MP or is there any legal regulation which governs this too ? (N.B. it's not a SARS request, just a LT54 request)

My concern is that i run into the 2nd period of assessment and placement for ESA without ever having received a promulgated confirmation or LT54 for placement details awarded for the first period on ESA and based on previous experience, the same thing happens again.

3. I'm also unsure if i am being paid the correct amount of ESA because no written notice of change in amount to be paid due to being moved from the Wrag group to support group has yet been received. Could you confirm, if it usual that i would receive a letter indicating a change in ESA payments when moved between ESA groups ?

thanks again for your attention folks

n

Please Log in or Create an account to join the conversation.

More
12 years 7 months ago #89903 by Gordon
Replied by Gordon on topic Re:Reconsideration decision issues
nicholson

Just to be clear, my use of "best endeavour" was in the context of your requesting documents from the DWP as opposed to using a SAR, not in regard to the DWP supplying you of any other claimant with a written Decision notice, which of course they must do in all circumstances

I'm sorry if that was not clear.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

Please Log in or Create an account to join the conversation.

More
12 years 7 months ago #89910 by Gordon
Replied by Gordon on topic Re:Reconsideration decision issues
nicholson

Trying to answer your previous post.

1. The DWP are legally required to provide you with a written notice of any Decision they make.

To be clear, your MP has no legal authority to interfere with the ESA process, all they can do is make a request, although their position does tend to carry more weight.

A SAR, which from your posts you do not appear to have used, should result in the required documents being sent to you.

2. As above.

3. Any change in payment details, even if it does not result in a change in payment amount should be communicated to the claimant in writing, so I would have expected you to have received something if you were transferred from the WRAG to the Support Group.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

Please Log in or Create an account to join the conversation.

More
12 years 4 months ago - 12 years 4 months ago #92991 by twinkerzzz
Replied by twinkerzzz on topic Re:Reconsideration decision issues
HI
I finally got a phone response to this ongoing issue which went like this:

to recap:
march 2011: moved from wrag to support via reconsideration
june 2011 : 1st written request for associated LT54 & the as yet not received confirmation letter.
sept 2011: 2nd written request for associated LT54 & the as yet not received confirmation letter.
sept 24th telephone notes say 2nd letter received.

Oct 10th Following telephone response:
A DWP-ESA person called me back and said:
1. They would get in touch with the Work and Capability Assessment department to request a 'recon'
2. The LT54 would have been destroyed and no longer exists (after she denied knowing what an LT54 is.)

concerns:
1. I was concerned she made a point of telling me she would have to be contacting the Work capability assessment team to request what she called a 'recon'. I wasn't sure if she was referring to another department in the DWP or if she meant Atos. I also wasn't sure if she was referring to requesting from them a 'recon'firmation letter ,or another 'recon'sideration of my case or else setting in process a 'recon'firmation medical examination with Atos. What do you think ? It freaked me out a bit.

2. Her response to my request for the LT54 seems incorrect to me where she said it is destroyed after the decision is made. If she is wrong, it only leaves me with the option of making a SARS request to obtain it. Could you advise; I already have made a SARS request and received every document up until the period just before the reconsideration in March 2011.

Will it be possible for me to make another SARS request but only indicating to receive documents generated during the spring 2011 and specify the LT54 associated with the reconsideration ? Should that yeald a result ?

I understand that a SARS must legally be fulfilled where as a general request for a document to the ESA office does not have to be in any specified time which might explain her avoidance of dealing with it ?

thanks for your time

nicholson
Last edit: 12 years 4 months ago by slugsta.

Please Log in or Create an account to join the conversation.

More
12 years 4 months ago #93004 by Gordon
Replied by Gordon on topic Re:Reconsideration decision issues
nicholson

The problem with most phone conversations with the DWP is that you are talking with Call Centre staff, training is extremely variable and many do not have a proper appreciation of how the system actually works. If you try and pursue this matter further over the phone I would recommend that you ask to speak to a Customer Services manager, this nornally requires a call back, but you will get to speak to someone who know what they are talking about.

1. I have to agree with you, I think it likely that they have mistakenly believed that you are asking for a reconsideration of your claim.

2. I would certainly submit a SAR, it makes sense to differentiate this request from the previous one, as the DWP do not need to supply documentation that they believe they have already supplied. In addition to a general request for documents after a particular date, I would specifically request the LT54. The DWP do have a data retention policy, but I would not expect documents specifically related to a Decision to be destroyed before the 13 month period in which an appeal can be lodged.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

Please Log in or Create an account to join the conversation.

Moderators: GordonGaryBISCatherineWendyKellygreekqueenpeterKatherineSuper UserChrisDavid