Help needed - ESA form sent via recorded delivery

dandys9 wrote:

Many thanks Gordon - should i wait til Wednesday to see if its' status has changed or phone before then ?
Any idea why it hasn't / wasn't signed for ?
I thought the point of sending the form via a recorded delivery service is that it is signed for as proof of receipt ?
The Royal Mail customer service representative was very un-helpful to say the least.

The fact that you have a receipt for recorded delivery should suffice, as a claimant cannot be responsible for the passage of mail once it has left their possession.

You have done all that is required of you, so if the ESA form has not been signed for, this is a matter for either the Royal Mail, Atos and/or the DWP.

Thanks for all of the help ; but my Wife is literally screaming at me to phone Atos to see if it has been delivered to them. Unsure of what Dept to ask for ?

dandys9 wrote:

Thanks for all of the help ; but my Wife is literally screaming at me to phone Atos to see if it has been delivered to them. Unsure of what Dept to ask for ?

Hi d9,

See link to ATOS website below :

www.atoshealthcare.com/contactus

All contact details are provided there, as you will see DWP enquiries are :

DWP enquiry? Call 0113 230 9175.

bro58

I had the same problem a special delivery ESA50 submitted to with ATOS Wembley last week. Phone the number bro58 quoted, give them your wife's National Insurance Number and ask them if her form has been logged onto their system yet. I posted my form off on Monday 6th August and it took them until Friday 10th for it to show up as logged onto their system so there's a 'time lapse' between it arriving and being logged on.
Cheers, Pen.

I had to phone DWP today to make sure they had received my ESA50 as i have had no response from them since i sent it back in the beginning of July. Fortunately they did confirm that they had got it. I used to work at the Royal mail many years ago & my brother still does, to be honest if you are sending things to a PO BOX address it really isn't worth paying the extra money to record delivery or register as it is only the sorting office that signs for it... A proof of posting is free & is just as good when it comes to PO BOX addresses.

Noodles wrote:

Whilst on this subject.

My transfer from IB to ESA has almost reached the postage stage now.

Question: Do I simply place all my ESA 50 pages along with the support documents I have collected in another larger A4 envelope and put the return evelope from ATOS on the top of it?

Hope that makes sense btw

But make a copy of ALL your documents before you send them off.

If you have a printer/scanner, then you can make electronic copies which you can print off if you need them - just make sure they are backed up on to a USB stick or external hard drive.

If you want to have your assessment recorded, then this is a good time to mention it to the DWP. They will take no notice and do nothing, but at least you can show that you did mention it right at the start of the process. When ATOS contact you about a WCA, then you should mention it to them as well.