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Had reply about complaint to Atos
- sandra
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12 years 2 months ago - 12 years 2 months ago #96433 by sandra
Had reply about complaint to Atos was created by sandra
Hi, I had my reply from Atos about the complaint I made this weekend. They agreed that the HCP didn't fully understand implications of one of my illnesses but didn't think it would make any difference to the decision. They also picked up on some minor quality issues in the report regarding the lack of clarification about my function and they sent this to my local benefits office. I contacted them and they hadn't received anything , but they did find out that it went to another office and told me that it would ow be put to a decision maker for them to consider what to do, But I have already sent everything in to the appeals office, so I'm not sure what will happen to this information and also I would like to know exactly what was put on the information they sent and exactly what issues they picked up on, but unfortunately,the lady in the benefits office said she couldn't tell me that.
Last edit: 12 years 2 months ago by Gordon.
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12 years 2 months ago #96440 by Gordon
Ufortunately, the report has to be pretty bad before ATOS will uphold a complaint, and virtually useless for it to be deemed unfit for purpose.
You should be able to find out what is in the ATOS note to your local DWP office by making a written request for the document.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic Had reply about complaint to Atos
sandra wrote: Hi, I had my reply from Atos about the complaint I made this weekend. They agreed that the HCP didn't fully understand implications of one of my illnesses but didn't think it would make any difference to the decision. They also picked up on some minor quality issues in the report regarding the lack of clarification about my function and they sent this to my local benefits office. I contacted them and they hadn't received anything , but they did find out that it went to another office and told me that it would ow be put to a decision maker for them to consider what to do, But I have already sent everything in to the appeals office, so I'm not sure what will happen to this information and also I would like to know exactly what was put on the information they sent and exactly what issues they picked up on, but unfortunately,the lady in the benefits office said she couldn't tell me that.
Ufortunately, the report has to be pretty bad before ATOS will uphold a complaint, and virtually useless for it to be deemed unfit for purpose.
You should be able to find out what is in the ATOS note to your local DWP office by making a written request for the document.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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- sandra
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12 years 2 months ago - 12 years 2 months ago #96443 by sandra
Replied by sandra on topic Had reply about complaint to Atos
Can anyone tell me what qualifications the Customers Relations Medical Adviser would have
Last edit: 12 years 2 months ago by .
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12 years 2 months ago #96448 by
Hi S,
I am afraid that this question would have to be posed to ATOS, as different people in different posts with ATOS may obviously have to have a minimum standard of qualifications to carry out their stipulated duties.
It would be a perfectly reasonable request to ask for such information from ATOS, see :
www.atoshealthcare.com/claimants/
bro58
Replied by on topic Had reply about complaint to Atos
sandra wrote: Can anyone tell me what qualifications the Customers Relations Medical Adviser would have
Hi S,
I am afraid that this question would have to be posed to ATOS, as different people in different posts with ATOS may obviously have to have a minimum standard of qualifications to carry out their stipulated duties.
It would be a perfectly reasonable request to ask for such information from ATOS, see :
www.atoshealthcare.com/claimants/
bro58
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- John
12 years 2 months ago #96842 by John
The one who looked at my complaint was a doctor.
Replied by John on topic Had reply about complaint to Atos
sandra wrote: Can anyone tell me what qualifications the Customers Relations Medical Adviser would have
The one who looked at my complaint was a doctor.
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- John
12 years 2 months ago - 12 years 2 months ago #96844 by John
Just to add.The letter i got from ATOS did'nt have the information about the CRMA who went over my ESA85 being a Doctor,that letter was signed by a customer relations manager only.After a bit of a struggle,by that i mean writing to the DWP big wigs,twice,i eventually got the memorandum that was sent to the DWP about the complaint.Its this that has the CRMA's identity on,a doctor,and their signature.
Replied by John on topic Had reply about complaint to Atos
John wrote:
sandra wrote: Can anyone tell me what qualifications the Customers Relations Medical Adviser would have
The one who looked at my complaint was a doctor.
Just to add.The letter i got from ATOS did'nt have the information about the CRMA who went over my ESA85 being a Doctor,that letter was signed by a customer relations manager only.After a bit of a struggle,by that i mean writing to the DWP big wigs,twice,i eventually got the memorandum that was sent to the DWP about the complaint.Its this that has the CRMA's identity on,a doctor,and their signature.
Last edit: 12 years 2 months ago by Gordon.
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