This is a bit strange!

I sent in my completed ESA50 in November, and have heard nothing so far, so I rang ATOS to see what was happening, as I am concerned that mail may be delayed over the Christmas period. They have no record of even sending me an ESA50!

It should be pointed out that JC+ sent me the ESA50 and it was also returned to them, for attn of the IBR team there. When I questioned them that the ESA50 should be sent to ATOS, they said that they forward it on.

Presumably, a decision cannot be made without ATOS first seeing the ESA50?
I'm a wee bit concerned as I don't put the DWP past dirty tricks.

ATOS told me to ring the JC+, which are closed till 27th now.
Any thoughts?

summertrain wrote: I sent in my completed ESA50 in November, and have heard nothing so far, so I rang ATOS to see what was happening, as I am concerned that mail may be delayed over the Christmas period. They have no record of even sending me an ESA50!

It should be pointed out that JC+ sent me the ESA50 and it was also returned to them, for attn of the IBR team there. When I questioned them that the ESA50 should be sent to ATOS, they said that they forward it on.

Presumably, a decision cannot be made without ATOS first seeing the ESA50?
I'm a wee bit concerned as I don't put the DWP past dirty tricks.

ATOS told me to ring the JC+, which are closed till 27th now.
Any thoughts?

Hi st,

I remember discussing this with you.

It is highly possible that ATOS may be based in the same office as the IBR Team, further a lot of these return addresses are no more than mail distribution centres.

I can't recall whether you have proof of delivery, if so then that is a plus. My best advice would be to send an e-mail to ATOS, reiterating your concerns, attach a scanned copy of the proof of posting and delivery if you have them. At least then you have written proof that you have raised your concerns.

Type up a letter of the same content, and put copies of the proof of posting/delivery in and post that off recorded delivery, ASAP after Xmas.

I have just had the scenario that you have recounted, in that the ATOS address on the return envelope was that of the BDC dealing with a friend that I was helping. It turns out that it is a mail distribution centre, and they have forwarded the ESA50 on to ATOS.

That was at the end of September, all was O.K. and they were placed into the SG, without a face to face, from the end of November.

You are right to be concerned, especially with the Xmas post.

Hope all works out well for you, keep us updated.

Have a good Xmas and NY.

bro58

bro58 wrote:

summertrain wrote: I sent in my completed ESA50 in November, and have heard nothing so far, so I rang ATOS to see what was happening, as I am concerned that mail may be delayed over the Christmas period. They have no record of even sending me an ESA50!

It should be pointed out that JC+ sent me the ESA50 and it was also returned to them, for attn of the IBR team there. When I questioned them that the ESA50 should be sent to ATOS, they said that they forward it on.

Presumably, a decision cannot be made without ATOS first seeing the ESA50?
I'm a wee bit concerned as I don't put the DWP past dirty tricks.

ATOS told me to ring the JC+, which are closed till 27th now.
Any thoughts?

Hi st,

I remember discussing this with you.

It is highly possible that ATOS may be based in the same office as the IBR Team, further a lot of these return addresses are no more than mail distribution centres.

I can't recall whether you have proof of delivery, if so then that is a plus. My best advice would be to send an e-mail to ATOS, reiterating your concerns, attach a scanned copy of the proof of posting and delivery if you have them. At least then you have written proof that you have raised your concerns.

Type up a letter of the same content, and put copies of the proof of posting/delivery in and post that off recorded delivery, ASAP after Xmas.

I have just had the scenario that you have recounted, in that the ATOS address on the return envelope was that of the BDC dealing with a friend that I was helping. It turns out that it is a mail distribution centre, and they have forwarded the ESA50 on to ATOS.

That was at the end of September, all was O.K. and they were placed into the SG, without a face to face, from the end of November.

You are right to be concerned, especially with the Xmas post.

Hope all works out well for you, keep us updated.

Have a good Xmas and NY.

bro58

ATOS E-Mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

Yes I do have proof of posting. It was received by them on 19th November.

What I can't understand is why ATOS have no record of it, Is it because they haven't been involved yet? And would ATOS likely have details on their system should a f to f be required at some stage?

Surely ATOS have to be involved in any case to make a decision?

summertrain wrote: Yes I do have proof of posting. It was received by them on 19th November.

What I can't understand is why ATOS have no record of it, Is it because they haven't been involved yet? And would ATOS likely have details on their system should a f to f be required at some stage?

Hi st,

I admit is does seem strange.

The DWP refer you to ATOS, who then send out the ESA50.(therefore one would assume that ATOS would have a "Live Referral" with respect to yourself)

There do seem to be many anomalies, and they seem to be changing their operating systems Ad-hoc.

I cannot really offer any more helpful advice, you could mention in your E-mail/letter that you have copies of the ESA50/extra evidence ready to go, if that is the case. I can't remember whether you used the PDF ESA50, if you did, then you should have a post ready copy.

bro58