Unhappy with help from charity

I arranged for an appointment with a large well known charity for help and advice filling in a claim form for PIP. During my appointment with the advisor I began to feel that she was really not that familiar with a PIP claim form. However, she insisted she fill the claim form in for me and sent it off. In retrospect I am being to feel that what she wrote was inadequate and I am concerned that my chances of a successful claim have been diminished. It could just be me being over anxious but I don't feel that confident I have been well represented. Obviously I won't know for sure until I am contacted by the DWP/Capita but is there anything I can or could be doing? I can't retrieve the form as it h as now been sent and the charity do not keep paper copies of anything, it is stored electronically. Have you any suggestions?

Did the charity advise you to send in any supporting letters, copy of prescription, doctors letter, consultants letter, diary, carer's plan etc? If not I believe you can phone and tell them you have extra information you would like to present before assessment. Most organisations are now required to keep a copy of forms they fill in for clients.

Hello Gordon,

I went back to the charity and got a photocopy of the form. Frankly, I don't think it's of a decent standard and I am very concerned it's going to reflect poorly on me. As an example, near the end of session, when she got to Q18 'Additional Information' she ignored it and went straight to the last page. I did say that I would like to add something extra and she wrote three lines repeating something that had been said earlier. I was not asked if I was intending to send a letter of support from a friend or neighbour and when I suggestged I could attach such a letter, she said it was not necessary. I arrived at my appoinment with detailed notes to each of the questions with information on variability, time it takes to do the task, ect ect but none of it was used. Should I contact the DWP and explain the situation and send them the information I was hoping to be included or wait till a decision is made?

Hi Helen,

The charity took details of my prescriptions and advised me to contact my doctor to inform them of my application for PIP. It was not suggested I send other information along with the form. Basically I think I have been given poor advice by someone who is not familiar with a PIP form. She mentioned she had not done a PIP form for a long time and usually did Attendance Allowance claims. Not my lucky day I am afraid! Thanks for your interest.

Basho