I helped my brother fill in his ESA form earlier this year and the assessment got delayed due to Covid. He just got a letter in saying he has a telephone assessment on the 27th. What can he expect? Can he ask for this to be recorded? What sort of questions do they ask over the phone?
Normally I attend any of his medicals with him but we live quite far apart and I'm currently in level 4 in Scotland and not allowed to travel outside of the area. I just want to try and help him prepare as much as possible for this. His claim is based on mental health grounds.
