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Pip Telephone Assessment time
- Trixiegirl17
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4 years 2 months ago #255323 by Trixiegirl17
Pip Telephone Assessment time was created by Trixiegirl17
Hi all,
I thought I would share my partners telephone assessment nightmare last week, and this week so you can be aware if you have one booked.
Last Friday The call was booked for 8.45 a.m. Call began on time but lasted for 2hours 20 minutes and it was gruelling.
The same question was asked over and over at one point regarding loss of vision due to an injury the same question was asked 6 times at different points. My partners sister was helping and had to stop the questions for five minutes in order to administer eye drops and pain meds and the assessor appeared annoyed at this.
On the following Monday the same person called again, completely out of the blue and began asking the same sight related questions. My partner was getting upset and I intervened and asked why the call? A
She replied she had 12 questions she needed him to answer so we asked her to call back later same day. When she called back my partner asked her how long this call was expected to be as her previous call had caused him distress and made him quite unwell. (he has depression/ suicidal thoughts), She asked how it had affected him and when he told her she claimed she now had enough information and stopped the call. She had asked only 1 of her 12 questions.
My partner found the whole process upsetting as he is still coming to terms with his sight loss and thought he wasn't explaining things very well.
Would be interested if any others have had a similar experience.
Trixiegirl17
I thought I would share my partners telephone assessment nightmare last week, and this week so you can be aware if you have one booked.
Last Friday The call was booked for 8.45 a.m. Call began on time but lasted for 2hours 20 minutes and it was gruelling.
The same question was asked over and over at one point regarding loss of vision due to an injury the same question was asked 6 times at different points. My partners sister was helping and had to stop the questions for five minutes in order to administer eye drops and pain meds and the assessor appeared annoyed at this.
On the following Monday the same person called again, completely out of the blue and began asking the same sight related questions. My partner was getting upset and I intervened and asked why the call? A
She replied she had 12 questions she needed him to answer so we asked her to call back later same day. When she called back my partner asked her how long this call was expected to be as her previous call had caused him distress and made him quite unwell. (he has depression/ suicidal thoughts), She asked how it had affected him and when he told her she claimed she now had enough information and stopped the call. She had asked only 1 of her 12 questions.
My partner found the whole process upsetting as he is still coming to terms with his sight loss and thought he wasn't explaining things very well.
Would be interested if any others have had a similar experience.
Trixiegirl17
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- Catherine
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4 years 2 months ago #255335 by Catherine
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Catherine on topic Pip Telephone Assessment time
Hello Trixiegirl,
What a horrible horrible experience for you all. I hate to hear that you had to go through that.
You ask if others have a bad experience, if you read this you will know you are not alone. (Although fortunately many telephone asessments are fine.)
www.benefitsandwork.co.uk/pip-assessment-horror
Depending on how you feel, you do have a right to make a formal complaint about the assessor. Your partner, or you on his behalf, can write to the address at the top of your letter from the DWP. Give his details, full name, address, and NI number. You then need to tell them what happened, and how it affected him. Finally he needs to tell them what he would like done about it. The DWP will then contact him. Personally I would say that I wish for a written response, you have probably had enough phone calls for the time being, and more to the point it gives you time to consider what they say. If you are still not happy you will be given the option of taking it further.
It is obviously up to you if that is a route you want to take. You all might just want to try and put it behind you.
Whatever you decide, I would suggest that you keep a written record of what happened. If your partner is now are happy with the outcome of the assessment and he feels that he was not given a reasonable chance to present his case he might wish to refer to it in the MR.
Catherine
What a horrible horrible experience for you all. I hate to hear that you had to go through that.
You ask if others have a bad experience, if you read this you will know you are not alone. (Although fortunately many telephone asessments are fine.)
www.benefitsandwork.co.uk/pip-assessment-horror
Depending on how you feel, you do have a right to make a formal complaint about the assessor. Your partner, or you on his behalf, can write to the address at the top of your letter from the DWP. Give his details, full name, address, and NI number. You then need to tell them what happened, and how it affected him. Finally he needs to tell them what he would like done about it. The DWP will then contact him. Personally I would say that I wish for a written response, you have probably had enough phone calls for the time being, and more to the point it gives you time to consider what they say. If you are still not happy you will be given the option of taking it further.
It is obviously up to you if that is a route you want to take. You all might just want to try and put it behind you.
Whatever you decide, I would suggest that you keep a written record of what happened. If your partner is now are happy with the outcome of the assessment and he feels that he was not given a reasonable chance to present his case he might wish to refer to it in the MR.
Catherine
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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