Hi Joanne
I'm sorry that this has happened to you. Have you got a copy of your assessment report. (PA4)? That will give you the details of how they came to their decision. You can ring and ask for it.
You are also entitled to ring up and ask for a call-back on how they decided your MR was unsuccessful. (You won't be able to change their decision on this call).
Your next stage is to go for an appeal. We have a guide that will walk you through the process. Be aware that this can take a long time.
Even if you have put in for an appeal, you can also put in for a new claim, but you need to leave this a month before you do it. If you go for a new claim you still need to understand why you were unsuccessful by looking at the PA4 report.
www.benefitsandwork.co.uk/help-for-claimants/pip BIS
