PIP Telephone Assessment Recording Enquiry

Hi Lucy

You have 2 weeks to get yourself prepared, make sure you read our guide especially the telephone section.

If you have a look at our PIP guide at the link below you will see that there are 9 pages which include advice on telephone assessments. Yes, a lot of the questions are those that would have been asked if you had a face to face assessment.

www.benefitsandwork.co.uk/help-for-claimants

- Write yourself a bullet point list of any particular points you want to get over, so you have it by you during the assessment, tick them as you cover them during the assessment.
- have paper and pens to hand to make any notes such as the assessors name, date, time
- make sure you are seated in a comfortable chair, you are going to be there a while and at table to make notes
- if you can't hear or understand what is being asked then ask them to repeat the question
- don't forget to have a glass of water if needed so you don't get a dry throat and lose your voice!

Don't forget to contact DWP 48 hours after the assessment and ask for a copy of the assessors report called PA4.

Gary