Received Letter PIP.0110 but it asks for me to cal

Hi everyone
I asked on the phone several weeks ago for my PIP foems 9as, of course, didn't want to do this over the phone). They sent me what seemed to be only Part 1 which had no questions about point-scoring??

I sent this off and now, I have recieved a simple one-page letter saying I must call the New Claims Team on 0800 917 2222

I am very nervous about doing this because I do NOT want to be asked questions over the phone. I was wondering if you could give me advice about this please? Is it OK for me to call this number? Will they try to take my info over the phone, or is it just to get the ball rolling?

Thank you in advance
Sincerely
Brian

Hi everyone,
Hope you all coping ok in this heat.

I asked your advice about this letter I received and having called them (which I HATE doing), I am now more confused?

Top left of letter is states: reference: PIP.0110 and the first paragraph reads so:

We have received your letter with regards to making a new claim to PIP, in order to do that you will need to call the new claims team on 0800 917 2222

--

I had already done this several weeks before? But anyways, I did this again over two weeks ago and the response I got was pretty short. They said if I had already made a new claim I needed to call a different number (??) 0800 121 4433 so I asked the lady, 'Why does it say then I have to call you on this number?' She was quite abrubpt and said to call the other number..

I did this. All I got was a long recorded message saying if I had already made a new claim (and quoted the first number!?) that I had to basically do nothing else. ??

In the end I hung up as it was confusing? And now, I STILL have received no actual 'point-scoring' forms. When I received the first 'form' ( the bit of paper torn off and left says PIPFLY0215) this just asked me doctors name, account info, ni number etc. I even wrote to my doctor asking if they could supply a letter of supporting info in regard to my on-going Cervical Spondylosis and depression problems, but they said they dont do that. (But I thought it said on this initial form you had to ask for it, so again, confused??) The surgery simply said, 'PIP will contact us if they want any info.'

So.. it's weeks now since I first called them over the phone and asked for new claim forms to be sent out and I am no further along it seems. I wanted your advice to see if I have done something wrong or it simply does take this long?? I don't want to fall or trip-out out of the 'ball-rolling' system..

Thank you very much for any assistance you can give me.

Hi Brian, as BIS says, they rarely contact medical professionals, in my experience only when doing a paper based assessment. So your surgery are with all due respect either being lazy or fobbing you off. If you possibly can, I would see if money talks. I always start conversations with our daughter's GP' admin by telling them clearly I totally expect to pay whatever it costs for this letter. Last time it was £42 [£35 +£7 VAT]. Worth every penny if it is helpful. Oh and take no notice of wording on the form once you do get it about don't send letters etc!
Best wishes, Denby