I have a question regarding the change of the appointment type. My mother is being reassessed for PIP and yesterday she received a message saying that she is going to have a video appointment. I called the IAS to request a change of the appointment type and gave details of medical professionals they can contact. I would like to also send a letter, but there is no official postal address for IAS. Shall I send it to the one I found online and to the DWP one? There is also some supporting evidence that I would like to attach with the letter.
I would ring them back and ask them for the address because you want to ensure that your letter reaches them. You don't want it to go to a central office if it should be directed to a local one.
BIS
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