Recording a PIP phone assessment

Hi Fleen

You can ask for your assessment to be recorded. I wouldn't do it at the last moment in case your assessor says they don't have the ability to record or they are not willing to be recorded. Contact IAS and ask them to record it.

We also advise that claimants make a covert recording. Too often, people are told something has gone wrong with the recording - so it's always good to have a back-up. Don't forget to have a look at the Guide to PIP Claims and reviews - which will walk you through the assessment process and remind you of the types of questions you will be asked.

BIS

F

It really depends on what type of home phone you have.

So, I recorded my last assessment, we have mobile sets connected to a base station that has the telephone line plugged into it, these allow hands-free usage, so the audio is available away from the handset, I used an app on my mobile phone to record the assessment with both my answers and the assessors being recorded, I just put each next to each other.

If your handset does not support hands-free then you will need to use a special microphone connected to a recording device.

If it will be on your mobile phone then there are apps that can make the recording directly.

However you make the recording you are under no obligation to tell the assessor, indeed if you do, then there is every chance that the assessment will have to be re-arranged.

Gordon