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Telephone PIP review
- daydreamer20
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2 days 9 hours ago #294999 by daydreamer20
Telephone PIP review was created by daydreamer20
I received a letter recently (addressed to me) to inform me that my son (20 years old) has his telephone review appointment on the 25th Sept at 11:30am.
I am his mother, carer and appointee. He had a telephone assessment in March 2020 and gave his permission for me to talk on his behalf so I assumed this was already on file, especially as the letter was addressed to me and didn’t mention that he would need to be there.
He was at work, I was ready for the call. They called at 11:10 yesterday and asked if my son was here, I said “No, he’s at work” and the woman said “Okay, before we go any further I just need to check with my manager that it’s okay to proceed without him. I’ll call you STRAIGHT back, would that be okay?” I said yes, that’s fine and explained that he gave his permission last time and that the letter was addressed to me and it didn’t say he needed to be here for the call. She said it should be fine but she just needs to check with her manager and will call me straight back.
Well, I waited and waited - all day. She never called me back. I called them just after 5pm and the man said he could see on my sons file what happened, she called but never called back and he said “They will probably call you tomorrow” I’m sorry but I’m not free tomorrow. I need notice and certainly need notice if my son needs to be here to give his permission.
It’s now almost 1pm the following day and I still haven’t been called back by this woman.
Has anyone else experienced this? I’m worried they will stop his money and say I didn’t participate in the call.
I am his mother, carer and appointee. He had a telephone assessment in March 2020 and gave his permission for me to talk on his behalf so I assumed this was already on file, especially as the letter was addressed to me and didn’t mention that he would need to be there.
He was at work, I was ready for the call. They called at 11:10 yesterday and asked if my son was here, I said “No, he’s at work” and the woman said “Okay, before we go any further I just need to check with my manager that it’s okay to proceed without him. I’ll call you STRAIGHT back, would that be okay?” I said yes, that’s fine and explained that he gave his permission last time and that the letter was addressed to me and it didn’t say he needed to be here for the call. She said it should be fine but she just needs to check with her manager and will call me straight back.
Well, I waited and waited - all day. She never called me back. I called them just after 5pm and the man said he could see on my sons file what happened, she called but never called back and he said “They will probably call you tomorrow” I’m sorry but I’m not free tomorrow. I need notice and certainly need notice if my son needs to be here to give his permission.
It’s now almost 1pm the following day and I still haven’t been called back by this woman.
Has anyone else experienced this? I’m worried they will stop his money and say I didn’t participate in the call.
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- BIS
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2 days 4 hours ago #295016 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic Telephone PIP review
Hi daydreamer20
I'm sorry this has happened to you. No you're not the first person this has happened to. The assessment services seem to not understand what it means when a claimant has an agreed appointee. The claimant does not have to be present, as the DWP has already agreed that the appointee can speak on the claimant's behalf. (That is one of the roles of an appointee).
I'm sorry, but you will have to keep ringing them to ask what is happening. I would also drop a note to the DWP and explain what has happened so it is on file. That way, they can't say you didn't take part. Make sure you keep a copy of your letter.
BIS
I'm sorry this has happened to you. No you're not the first person this has happened to. The assessment services seem to not understand what it means when a claimant has an agreed appointee. The claimant does not have to be present, as the DWP has already agreed that the appointee can speak on the claimant's behalf. (That is one of the roles of an appointee).
I'm sorry, but you will have to keep ringing them to ask what is happening. I would also drop a note to the DWP and explain what has happened so it is on file. That way, they can't say you didn't take part. Make sure you keep a copy of your letter.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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