ESA - decision by tel ?

oh i just rang the Helpline

Lady was very nice 🥰

She advised as follows :
1- gave me a breakdown of the payment we have recvd so far . its correct
2- she told me to post on UCJ to let them know about the NS ESA payment and rates 🤷🏽‍♀️
3 - i asked about the requirement for ongoing fit notes and /or ESA50 ? She at first said we will need to do another one !! I queried this and she checked herself.
4 - after speaking to the dual claim team - she was able to confirm that the WCA /LCWRA status would be mirrored for ESA . no need to complete another assmt or provide ongoing fit notes. such a relief 🥳

note i recorded the call - just in case things go askew

I've added a note on UCJ payments section as instructed, re esa award and support group mirroring.

Logic would expect DWP to know already right ?!


Hope thats helpful to others

Hi David

I use the inbuilt phone call recording feature on my android phone . Just activate it every time i call DWP.

If no answer i delete the recording but make a note of how many calls i make for ref.

When i have a scheduled appt i let caller announce themselves and they tell me they are recording the call. I then ask if ok for me to record the call too. Mixed bag of responses. 1st level CSA/Jobctre ppl are more nervous and tend to refuse. DM and CM no better i find

I did google my phone model and general rules about call recordings ... so i know we have a right as long as call is for personal use only. But i waiver sometimes jusy bec its so exhausting to have the convo

Hope that helps

Recording is good.

The transcript (again built in the phone software)is another matter can be full of errors. i haven't relied on it

i just had another tel appt for NS ESA Clm commitment

I told Agent that the process was completed on 17 Apr 26 via tel appt. i have recvd docs via post confirming commitments and award.

Agent checked UCJ - apologised for duplication - call was abandoned - NFAR

Just demo ppl from same team are not communicating and messages posted by me to DWP are not being picked up unless u signpost DWP agent while talking on the tel ! How convoluted 😵‍💫

i really empathise will ppl who have to navigate the maze of DWP comms , while managing diff health and disability 😔