Report from telephone assessment for pip change of circumstances

Hello all,

I put in a change of circumstances in March due to my mobility getting worse and had a telephone assessment on May 22nd 2025. I recorded the call and phoned up for a copy of the report the next day as I had received the text to say that dwp had it.

The assessment was originally booked for 20th May but I got a phone call on 19th May to say that the person who was doing the assessment would be off all week. The assessment was rearranged for 22nd May at 9am with a different assessor. At 9.30am on 22nd I hadn't had any telephone call and was about to call them when I got a call apologising for the delay and stating that the assessor would be a different person to who I had been told that it would be and that they would call by 9.45am. When the assessor called at 9.37am she apologised for the delay and stated that my assessment had been passed to her as one of hers had been cancelled. She also said that she had spent the time 35mins reading my paperwork. Surely 35mins is not enough time to familiarise herself with my information, especially as I have multiple conditions.

In the list of evidence considered, it lists my consultant letters, my AR1 form and my last pip report from 13/05/2019. It doesn't include the appeal paperwork (dated Feb 2020) from when I appealed against the decision made in 2019. I had appealed against that decision, first with an unsuccessful mr and then an appeal. I had a court date for a tribunal but had a phone call from a case manager a couple of weeks prior to the tribunal date. After asking some questions, she changed the daily living rate to enhanced from standard awarding an extra 7 points, reinstated my standard mobility and extended the length of the award from 18 months to 5years. In this most recent report, I am back down to 11 points and the 7 points that I have dropped are the same 7 points that were awarded on appeal. The recommended length of award is only 2 years despite all of my conditions being incurable and only likely to get worse.

I have looked through the guides on appealing decisions and have read about appealing if not all evidence is listed. Would the same apply with the appeal paperwork not being considered? On each descriptor where it looks like I will drop points from my last award, the assessor has referred to the descriptor applied in the original 2019 decision not the amended descriptors i the appeal paperwork.

Is it worth me contacting pip to tell them about this prior to getting the official decision or do I need to just wait until I get the decision and include it in the mr?

Many thanks for any advice.

Thanks for that advice Bis, I'll give it a go. Like you say I've got nothing to lose.

How would I address the letter to make sure it gets to the "decision maker" for my application?

Thanks