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ESA->UC Failing
- TBA
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2 days 3 hours ago #306973 by TBA
ESA->UC Failing was created by TBA
There is something wrong with your website, I did not get a message about mod reviewing, so reposting.
Something has gone wrong with my migration. I am no longer able to do ID verification online!
Because of this, they are insisting on a Biographical interview, either on the phone or in person.
I am unable to do these as I’m very ill, I don’t think I should be ‘operating machinery’, I cannot stay awake, my mind is completely exhausted, I cannot think straight, comprehension is shattered, etc. I have what is needed for online verification i.postimg.cc/hjmfYJFR/UC-ID-Actual.png, a passport and a phone bill – BT landline.
However, I was not expecting this as it is different to your guidebook i.postimg.cc/bwKPBmqd/UC-ID-Actual.png. Here I was going to use my passport and P60. The dramatic difference panicked me, and failing to comprehend that I would have been OK with a phone bill clicked on ‘I don’t have two of these items’, to see what it said. It said they would phone me in a few days about a Biographical appointment. As that is impossible for me, I went to bed in distress, intending to contact you the next day, as I was totally shattered by this point.
In the morning, self-ID had disappeared from my To-do list, and a telephone appointment had been made for the next day, for a telephone Biographical interview. I have contacted them and they have moved the telephone interview by a week, or they can do a home visit, either of which I am not capable of.
I have inserted this in my journal: “Please be aware I have complex needs. Due to anxiety, I am unable to deal with telephone calls or visits to the Jobcentre and so need all communication to be in writing.”
But it has made no difference.
They say they cannot put self-ID back into my To-do. This cannot be possible, you don’t design computer systems like this, as it will result in a textbook easy migration to someone swinging on a rope – I know about computer systems.
I have asked you twice for help, no, they don’t tell you what to do, and I cannot comprehend what is been said. Will you please help, I have access to no one else and if I cannot self-ID my UC claim will fail and I am totally screwed as starting the migration process stops your ESA even if it fails, as I understand it.
My health is declining rapidly, and I need to contact my Doctor, but I am unable to do this until this is resolved, as my doctor's situation is as big a disaster as this.
I am in the support group.
Something has gone wrong with my migration. I am no longer able to do ID verification online!
Because of this, they are insisting on a Biographical interview, either on the phone or in person.
I am unable to do these as I’m very ill, I don’t think I should be ‘operating machinery’, I cannot stay awake, my mind is completely exhausted, I cannot think straight, comprehension is shattered, etc. I have what is needed for online verification i.postimg.cc/hjmfYJFR/UC-ID-Actual.png, a passport and a phone bill – BT landline.
However, I was not expecting this as it is different to your guidebook i.postimg.cc/bwKPBmqd/UC-ID-Actual.png. Here I was going to use my passport and P60. The dramatic difference panicked me, and failing to comprehend that I would have been OK with a phone bill clicked on ‘I don’t have two of these items’, to see what it said. It said they would phone me in a few days about a Biographical appointment. As that is impossible for me, I went to bed in distress, intending to contact you the next day, as I was totally shattered by this point.
In the morning, self-ID had disappeared from my To-do list, and a telephone appointment had been made for the next day, for a telephone Biographical interview. I have contacted them and they have moved the telephone interview by a week, or they can do a home visit, either of which I am not capable of.
I have inserted this in my journal: “Please be aware I have complex needs. Due to anxiety, I am unable to deal with telephone calls or visits to the Jobcentre and so need all communication to be in writing.”
But it has made no difference.
They say they cannot put self-ID back into my To-do. This cannot be possible, you don’t design computer systems like this, as it will result in a textbook easy migration to someone swinging on a rope – I know about computer systems.
I have asked you twice for help, no, they don’t tell you what to do, and I cannot comprehend what is been said. Will you please help, I have access to no one else and if I cannot self-ID my UC claim will fail and I am totally screwed as starting the migration process stops your ESA even if it fails, as I understand it.
My health is declining rapidly, and I need to contact my Doctor, but I am unable to do this until this is resolved, as my doctor's situation is as big a disaster as this.
I am in the support group.
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- BIS
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1 day 19 hours ago #306998 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic ESA->UC Failing
Hi TBA
I'm sorry that you have been waiting for your post to be answered, but you won't ever receive a message that we are reviewing posts - that's not how the forum works. You write a post and submit it, and once there is a moderator to approve and answer it, the post will then be published and become visible.
I'm sorry that you have been unable to verify your identification online. I know many people who have been unable to go back after clicking, as you did. It is frustrating - but whether it is a glitch or just the way the system is set up - I can't tell you. I also know of some who were unable to submit even with the correct documents, as the system would not accept the details they entered.
I know that you have already told them that you are unable to take part in a telephone call or have a home visit. I would try writing again and remind them politely that they are legally obliged under the Equality Act 2010 to make reasonable adjustments for someone with a disability. Therefore, I would repeat that you are unable to participate in a telephone call or have a home visit or visit a job centre and ask what alternatives there are to verify your identification, as the online verification is no longer available to you. See if they will come up with a solution. The only one I have heard of is someone being verified through their GP, but this would not be commonplace. I would also add a couple of lines about your health deteriorating as a result of this.
If they don't come up with something, you can put in a formal complaint through your journal to the service leader for your area. You can find the relevant person from the government website here www.gov.uk/government/publications/local...plus-service-leaders
I'm sorry that I don't have anything else to suggest. If your health is deteriorating then I would not delay contacting your doctor.
BIS
I'm sorry that you have been waiting for your post to be answered, but you won't ever receive a message that we are reviewing posts - that's not how the forum works. You write a post and submit it, and once there is a moderator to approve and answer it, the post will then be published and become visible.
I'm sorry that you have been unable to verify your identification online. I know many people who have been unable to go back after clicking, as you did. It is frustrating - but whether it is a glitch or just the way the system is set up - I can't tell you. I also know of some who were unable to submit even with the correct documents, as the system would not accept the details they entered.
I know that you have already told them that you are unable to take part in a telephone call or have a home visit. I would try writing again and remind them politely that they are legally obliged under the Equality Act 2010 to make reasonable adjustments for someone with a disability. Therefore, I would repeat that you are unable to participate in a telephone call or have a home visit or visit a job centre and ask what alternatives there are to verify your identification, as the online verification is no longer available to you. See if they will come up with a solution. The only one I have heard of is someone being verified through their GP, but this would not be commonplace. I would also add a couple of lines about your health deteriorating as a result of this.
If they don't come up with something, you can put in a formal complaint through your journal to the service leader for your area. You can find the relevant person from the government website here www.gov.uk/government/publications/local...plus-service-leaders
I'm sorry that I don't have anything else to suggest. If your health is deteriorating then I would not delay contacting your doctor.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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